One Good Idea
2004
Effective Process Management
Let’s say you have a generic product development, first article inspection or supplier development process. How would you consistently follow it and keep appropriate records each time someone performed it from start to finish?...
A Process Interaction Matrix
One of the requirements of ISO 9001 and ISO 13485, specified in paragraph 4.2.2c, requires a company to develop a quality manual that contains “a description of the interaction between the processes of the quality management system.”...
Three Steps to Competency
Step One List all jobs by position, title or grade, whichever your company uses, and Be sure to design the worksheet based on your company's specific needs. Due to the complexity of some competencies, the list may need to be broken down into more than o...
Three Steps to Competency
When ISO 9001:2000 was first introduced, it came with some new requirements. One in section 6.2.2 (a) states, "The organization shall determine the necessary competence for personnel performing work affecting product quality."...
The Great M&M's Experiment
When organizations with multiple locations are faced with budget reductions, they are often torn between providing essential training and exceeding budget limits due to travel costs....
Get Into Gemba
The concept of gemba provides a unique lens through which to view quality systems and helps quality professionals analyze how a particular system may fit their organization?s quality needs....
Column: One Good Idea: Get Into Gemba
The concept of gemba provides a unique lens through which to view quality systems and helps quality professionals analyze how a particular system may fit their organization's quality needs....
Flip the Clip
In all the discussion and debate about what Six Sigma means, one thing remains clear: Six Sigma is a broad subject. It is daunting for us trainers to try and produce experts called Black Belts (BBs)....
