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Key Media Contacts
Lynda Nicely
Media Relations Administrator
Communications
414-298-8789 x7587
lnicely@asq.org
Natalie Lemke
Media Relations Administrator
Communications
414-298-8789 x7407
nlemke@asq.org
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The Quarterly Quality Report
An ASQ Analysis of Quality & Customer Satisfaction With
Manufacturing Durable Goods and E-Business
Table 2
Differential Between Perceived Overall Quality
and Customer Expectations
Nameplate |
|
Mercedes-Benz |
-6 |
Volkswagen |
-6 |
BMW |
-2 |
Cadillac |
-2 |
Lexus |
-2 |
Chrysler/Plymouth |
-1 |
Lincoln/Mercury |
-1 |
Ford |
-1 |
Nissan |
0 |
Jeep |
0 |
Mazda |
+1 |
Toyota |
+1 |
Chevrolet |
+1 |
Buick |
+1 |
GMC |
+1 |
Honda |
+2 |
Dodge |
+2 |
Pontiac |
+2 |
Kia |
+2 |
Saturn |
+3 |
Hyundai |
+5 |
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