The Quarterly Quality Report
An ASQ Analysis of Quality & Customer Satisfaction With
Manufacturing Durable Goods and E-Business
Table 1
ACSI Perceived Overall Quality
| |
|
Q1 '05 |
% Change from last year |
Q2 Yr1 |
% Change from 1st year |
NATIONAL QUALITY INDEX
(all industries measured this quarter)
|
79.6 |
78.5 |
1.4 |
80.0** |
(0.5) |
|
|
|
|
|
|
MANUFACTURING/DURABLE GOODS |
86.1 |
85.0 |
1.3 |
85.0 |
1.3 |
Automobiles & Light Vehicles |
87 |
86 |
1.2 |
87 |
0.0 |
Electronics (TV/VCR/DVD) |
86 |
87 |
(1.1) |
87 |
(1.1) |
Major Appliances |
88 |
88 |
0.0 |
90 |
(2.2) |
Personal Computers |
82 |
79 |
3.8 |
80 |
2.5 |
|
|
|
|
|
|
E-BUSINESS
(first measured 2000) |
79.7 |
78.8 |
1.1 |
80.7 |
(1.2) |
Portals |
78 |
78 |
0.0 |
67 |
16.4 |
|
|
|
|
|
|
E-BUSINESS
(first measured 2002) |
79.7 |
78.8 |
1.1 |
70.2 |
13.5 |
Search Engines |
83 |
84 |
(1.2) |
73 |
13.7 |
| News & Information |
77 |
76 |
1.3 |
77 |
0.0 |
** Year 1 national quality index excludes e-business
