The Quarterly Quality Report
An ASQ Analysis of Quality & Customer Satisfaction
With Manufactured, Non-Durable Goods

Table 1

ACSI Overall Perceived Quality

	Q3 '05	Q3 '04	% Change from last year	Q3 '94	% Change from 1st year
NATIONAL QUALITY INDEX (all industries)	78.5	79.8	(1.6)	79.9	(1.8)
MANUFACTURING – NON DURABLES	87.4	87.4	0.0	86.9	0.6
APPAREL	85	85	0.0	85	0.0
ATHLETIC SHOES	82	83	(1.2)	83	(1.2)
BEVERAGES & SOFT DRINKS	89	90	(1.1)	91	(2.2)
BREWERIES – BEER	88	86	2.3	88	0.0
CIGARETTES	85	84	1.2	86	(1.2)
FOOD MANUFACTURING	88	88	0.0	90	(2.2)
PERSONAL CARE & CLEANING PRODUCTS	89	91	(2.2)	89	0.0
PET FOOD	87	88	(1.1)	89	(2.2)

*quality scores for individual companies are not made public.