Fact Sheet

The ASQ Quality Report is an independent measure of customers' perceptions of the quality and reliability of products and services. Derived from the nation's leading measure of customer satisfaction, the American Customer Satisfaction Index (ACSI), the ASQ Quality Report measures more than 200 corporations in 41 industries.

The following chart provides an industry-specific timeline for the index, including prominent companies and the scheduled months for release:

First Quarter (June) Sector: Transportation & Warehousing Sector: Information Sector: Health Care & Service Sector: Utilities Airlines, U.S. Postal Service, Express Delivery (Southwest Airlines)   Newspapers, Motion Pictures, Broadcasting TV news, Cable/Satellite TV, Local/Long Distance Phone Service (SBC, Ameritech, Sprint) Hotels, Hospitals, Restaurants-Fast Food (Starwood, Hilton, Taco Bell, McDonald’s) Energy Utilities

Second Quarter (September) Sector: Manufacturing/Durable Goods E-Business Personal Computers, Electronics (TV/VCR/DVD), Major Appliances, Automobiles, Cellular Telephones, (IBM, Dell, Hyundai, BMW) News & Information, Portals, Search Engines

Third Quarter (December) Sector: Manufacturing/Nondurable Goods Food Manufacturing, Pet Food, Soft Drinks, Breweries, Cigarettes, Apparel, Athletic Shoes, Personal Care, Cleaning Products, (Adolph Coors, Dole, Kellogg, Pepsi)

Fourth Quarter (March) Sector: Retail Trade Sector: Finance & Insurance E-Commerce Supermarkets, Gas/Service Stations, Department/ Discount Stores, Specialty Retail Stores (Lowe’s, Wal-Mart, Kroger, Exxon/Mobil) Banks, Life Insurance, Personal Insurance, Health Insurance (Bank of America, Keycorp, Prudential) Retail, Auctions, Brokerage, Travel