Managing Expectations

Abstract: Management support is vital for initiating, implementing, and sustaining a quality initiative. But getting management to support necessary changes can be difficult. Instead of trying to sell cultural change, sell the significance of making improvements in terms ma…

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I have to give some credit to ASQ for its persistence on these critical subjects. However, these principals have been around for quite some time now. Is anyone interested in doing an old fashion root cause analysis? Becouse it is quite evident that top leaders "haven't got it yet."

Regards
Sal Santoro "The Simonds godfather of Quality"
--Sal Santoro, 11-10-2009
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