A Dose of DMAIC

Abstract: Drug sales at Ruby Hospital in Calcutta, India were lower than industry benchmarks despite increases in the number of patients at its ambulatory care clinics. Six Sigma had been successfully deployed elsewhere in the organization, so management decided to addre…

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Outstanding article, most useful application, specially in healthcare service sector.
--J.N.DUTTA, 02-12-2009

A very encouraging article! All the single steps, tools, thinking way and success are well illustrated.
Just one question for the PCE calculaton. PCEs for original current state and new current-state are same as 10.2%. Should it be improved for new state?
--Lorraine, 10-14-2008

Outstanding piece. I enjoyed reading it and having seen similar experiences in big hospitals, this has great reuse potential.
--Venky, 09-25-2008

Outstanding article, one of my favorite??s case studies I??ve read so far. Well written but, more importantly, it shows every single step you should take to successfully apply the DMAIC methodology based on lean and six sigma principles.
--Jose, 08-11-2008