The Road to Improvement

Description: Registration of public organizations to the ISO 9001 quality management standard can be difficult because of their complex operations and extensive documentation.…


Keywords: Case study,State government,Public sector,Quality management system (QMS),ISO 9000,Registration,Quality management principles,Continual improvement

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Thanks John. This is a well written article and I like the call of our attention to fundamentals.
--Chrispin Ntungo, 08-21-2008


This is an excellent article on a rarely published topic. Thanks John!
--Diana, 08-04-2008

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