In the Know
Description: More and more organizations are choosing outsourcing as a necessary means of remaining competitive in the global economy. Quality professionals must consider building a body of knowledge completely dedicated to the subject of quality in outsourcing.…
Keywords: Outsourcing,Body of Knowledge (BOK),Business plans,Quality management (QM),Supply chain management,Project management
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Much-needed work.
--Anshuman, 12-18-2008

A good guideline.
--Lorraine Zhang, 10-22-2008

--Tanja Beshear, 08-11-2008

--Leopoldo Rodriguez, 08-10-2008

Govind has hit on the nail. BoK is a definite need.
I found this book - Business Process Outsourcing: Oh! BPO.Structure and Chaos, Fun and Agony, particularly interesting and gives you insiders view on the goings on in a BPO/Contact center
--Yatin, 08-04-2008
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Govind - You could also check http://www.outsourcingprofessional.org/content/23/152/1205/
--Anshuman, 12-18-2008