Quality Press News

Living on the Edge of Chaos, Second Edition: Leading Schools into the Global Age
Karolyn J. Snyder, Michele Acker-Hocevar, Kristen M. Snyder

Measuring Customer Satisfaction and Loyalty, Third Edition: Survey Design, Use, and Statistical Analysis Methods
Bob E. Hayes

The third edition of this best-seller updates its detailed information about how to construct, evaluate, and use questionnaires, and adds an entirely new chapter on customer loyalty. Included are two different methods of sampling and determining an appropriate sample size for reliable results; the reliability and…
Read more…

The Making of a World-Class Organization
E. David Spong and Debbie J. Collard

Using a unique blend of stories, tips, charts, and tables that can be adapted to any organization, this book shares the stories, wisdom, and “silver bullets” gained by two divisions of the Boeing Corporation as they won the Malcolm Baldrige Quality Award. The “silver bullets” are the kernels of management wisdom that set this book apart and provide the simple insights that anyone can adopt. This book uses a systems perspective to provide solutions that will…
Read more…

IN THE WORKS Coming Soon from Quality Press

New Arrivals Titles recently adopted by Quality Press

	Corporate Social Responsibility Excellence Criteria: 45 Probing Questions and Contrasting Pairs of Examples Tapio Aaltonen; Kari Tuominen Fully revised to align with the 2007 edition of the Baldrige Criteria. A self assessment workbook that uses the Baldrige Criteria to provide guidance on how a company's operations influence its corporate social responsibility. CSR in this context is good corporate citizenship in compliance with sustainable development and encompasses economic, environmental and… Read more
	Handbook of Software Quality Assurance, Fourth Edition Gordon G. Schulmeyer This thoroughly revised fourth edition of the popular book, Handbook of Software Quality Assurance, brings together the latest SQA (software quality assurance) methods, recognizing the importance of CMMI and the ISO 9000-3 standard. This unique book offers a wide spectrum of experiences and issues presented from… Read more…
No Image Available	Human Sigma: Managing the Employee-Customer Encounter John H. Fleming, Jim Asplund The groundbreaking methodology Six Sigma changed the face of manufacturing quality. Now, Human Sigma is poised to do the same for sales and service. In the face of widespread perceptions of abysmal customer service and disengaged employees and all-too-real declining profit margins the need for change is obvious. Human Sigma addresses this need with an exciting new method fors… Read more…
	Supplier Evaluation and Performance Excellence: A Guide to Meaningful Metrics and Successful Results Sherry R. Gordon Understanding supplier performance is vital to ensuring a well-functioning supply network. Supplier Evaluation and Performance Excellence will help you develop and implement an evaluation process that can reduce costs, lower risk, and improve both the performance of… Read more…
	The New Gold Standard Joseph A. Michelli The Ritz-Carlton Hotel Company. The name says it all. When it comes to quality, style, and unsurpassed service, the international company has set the standard for delivering the highest level of customer experience- which companies in all industries… Read more…
	Project Management: In New Product Development Bruce T. Barkley The first book to integrate project management and product development, Project Management in New Product Development shows you how to manage the translation of ideas into new products and services and get them to market cheaper, better, and faster using advanced project management tools and techniques. Packed with detailed case studies and illustrations, this unique book explains how to move… Read more…
	Risk Analysis in Engineering: Techniques, Tools, and Trends Mohammad Modarres Based on the author's 20 years of experience, Risk Analysis in Engineering: Techniques, Tools, and Trends present an engineering approach to probabilistic risk analysis (PRA). It emphasizes methods for comprehensive PRA studies, including techniques for… Read more…
	Improving Traceability in Food Processing and Distribution Ian Smith; Anthony Furness In the light of recent legislation and a number of food safety incidents, traceability of food products back from the consumer to the very beginning of the supply chain has never been so important. This book describes key components of traceability systems and how food manufacturers… Read more…
	Six Sigma in the Pharmaceutical Industry: Understanding, Reducing, and Controlling Variation in Pharmaceuticals and Biologics Brian K. Nunnally; John S. McConnell Six Sigma in the Pharmaceutical Industry: Understanding, Reducing, and Controlling Variation in Pharmaceuticals and Biologics provide those in the pharmaceutical industry with a practical guide that focuses on core concepts and their implementation. Offering more than just a set of… Read more…
	Software Engineering Quality Practices Ronald Kirk Kandt Software Engineering Quality Practices describes how software engineers and the managers who supervise them can develop quality software in an effective, efficient, and professional manner. This volume conveys practical advice quickly and clearly while avoiding the dogma that surrounds the software profession. It concentrates on what the real requirements of the system are, what constitutes… Read more…
	Design for Lean Six Sigma: A Holistic Approach to Design and Innovation Rajesh Jugulum; Philip Samuel A roadmap for successful deployment of DFLSS within any organization and for any product or service: Here is a unique approach to Design for Lean Six Sigma (DFLSS). First, it offers readers a structured road map with descriptions of the essential concepts, tools, and techniques for design in engineering and a service context. Second, it combines the… Read more…

E-BOOKS SELECTION GREATLY EXPANDED

In recent weeks, Quality Press has added nearly 150 new PDF e-books to its online bookstore. They are available for download directly from the store for the same price as their comparable hard copy versions. Best-sellers and favorites, both old and new, are available. Expand your electronic library today!

QUALITY PRESS SALE ITEMS

Visit the Quality Press Bookstore to view Quality Press titles offered at great sale prices! Quantities of these titles are limited.

GET INVOLVED Write for the world’s leading publisher of quality-related books!

In order to increase and expand the publishing division of the largest and most renowned quality organization, Quality Press is looking for prospective authors. We are actively seeking authors with book proposals specifically related to Project Management integrated with quality management and Risk Management and how quality management can address this concern of organizations.

To enjoy the prestige and recognition of publishing your book with Quality Press, submit your proposal today. Click here to learn about our proposal guidelines. Or contact the Quality Press acquisitions editor via e–mail at authors@asq.org.

…AND GET THE SCOOP Sign Up for Quality Press News

Get the latest information on new books and special offers from Quality Press through our FREE monthly e–mail newsletter.

Tell a friend about Quality Press News!

Let friends and co-workers know that they can get their own free copy of Quality Press News each month by signing up online at:
www.asq.org/keepintouch.html

FEEDBACK

We welcome your comments or suggestions about this newsletter or any other aspect of Quality Press. Please e-mail any comments to qpress@asq.org

More information on Quality Press is available at:
Web site:  http://www.asq.org/quality-press/
Phone:  800–248–1946 or 414–272–8575
Fax: 414-270-8810 
E-mail: qpress@asq.org 
Mail:
Quality Press
P.O. Box 3005
600 N. Plankinton Ave.
Milwaukee, WI 53201
U.S.A.