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Books & Standards
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On Sale
Books:
1. Stakeholder Power: A Winning Plan for Building Stakeholder Commitment and Driving Corporate Growth
Walker, Stephen
2. Aftermarketing: How to Keep Customers for Life through Relationship Marketing
Terry G. Vavra
3. CE-Mark: The New European Legislation for Products
Organization for the European Conformity of Products; SWBC
4. Confessions of a Civil Servant: Lessons in Changing America's Government and Military
Bob Stone
5. Managing Cultural Differences: Leadership Strategies for a New World of Business
Moran, Robert T.; Harris, Phillip R.
6. ISO 9001:2000: Lograr la conformidad y la mejora continua en empresas de desarrollo de software
Vivek (Vic) Nanda
7. Baldrige Award Winning Quality - 15th Edition: How to Interpret the Baldrige Criteria for Performance Excellence
Mark Graham Brown
8. Automotive Vehicle Safety
Peters, George A. and Peters, Barbara J.
9. Loyalty Rules!: How Leaders Build Lasting Relationships in the Digital Age
Reichheld, Frederick F.
10. Probability and Statistics with Reliability, Queueing, and Computer Science Applications, 2nd Edition
Kishor Shridharbhai Trivedi
11. Six Sigma Knowledge Design: Illuminating the Path to Successful Deployment
Harry, Mikel
12. Smart Business: Knowledge Communities Can Revolutionize Your Company
Dr. Jim Botkin
13. ISO 9001:2000 comentada
John E. (Jack) West and Charles A. Cianfrani; Tsiakals, Joseph J.
14. Baldrige Award Winning Quality: How to Interpret the 2004 Baldrige Criteria for Performance Excellence, Thirteenth Edition
Mark Graham Brown
15. Management for Quality in High Technology Enterprises
Fasser, Yefim; Brettner, Donald
16. Electronic Commerce
Perry, James T.; Schneider, Gary
17. Building, Leading, and Managing Strategic Alliances: How to Work Effectively and Profitably With Partner Companies
Kuglin, Fred A.
18. The New Law of Demand and Supply: The Revolutionary New Demand Strategy for Faster Growth and Higher Profits
Kash, Rick
19. Ford & ISO 14001: The Synergy Between Preserving the Environment and Rewarding Shareholders
O'Brien, Tim
20. CQI and the Renovation of an American Health Care System: A Culture Under Construction
Thompson, William P.; Ryan, Sister Mary Jean, (FSM)
21. Total Quality for Schools: A Guide for Implementation
Fields, Joseph C.
22. The Best on Quality, Volume 9
23. The Reward and Recognition Process in Total Quality Management
Knouse, Stephen B.
24. Quality Management for Government: A Guide to Federal, State, and Local Implementation
Hunt, V. Daniel
25. Recovering Prosperity Through Quality: The Midland City Story
Schwartz, Robert A.
26. Applying Total Quality to Sales
Pete Geissler; Welch, Cas
27. Performance-Based Assessments: External, Internal, and Self-Assessment Tools for Total Quality Management
Pearson, Richard D.; Wilson, Paul F.
28. Perspectives in Total Quality
Stahl, Michael J.
29. The Best on Quality, Volume 8
International Academy for Quality
30. Avoiding the Pitfalls of Total Quality
Tokarz, Steven J.; Poirier, Charles C.
31. Customer Driven Healthcare: QFD for Process Improvement and Cost Reduction
Terninko, John; Chaplin, Ed
32. Chemical Process Industries Set
ASQ Chemical and Process Industries Division
33. Successful Applications of Quality Systems in K-12 Schools
ASQ Quality Education Division
34. The Best on Quality, Volume 5
Hromi, John D. editor; International Academy for Quality
35. Team Based Product Development Guidebook
Reilly, Norman
36. A Nation Reconstructed: A Quest for the Cities That Can Be
Cooley, Sheryl L. (editors); Hart, Roger D.
37. The Best on Quality, Volume 10
International Academy for Quality
38. The Customer and Supplier Innovation Team Guidebook
Norausky, Patrick
39. How to Use Patient Satisfaction Data to Improve Healthcare Quality
Bell, Ralph; Krivich, Michael
40. The Best on Quality, Volume 11
International Academy for Quality
41. Specifications for the Chemical and Process Industries: A Manual for Development and Use
ASQ Chemical and Process Industries Division, Chemical Interest Committee
42. Leading the Way to Competitive Excellence: The Harris Mountaintop Case Study
William A. Levinson
43. Of Tails and Teams: A Fable for Children and CEOs
Harrington, H. James, Ernst & Young, L.L.P.
44. The FDA and Worldwide Quality System Requirements Guidebook for Medical Devices
Trautman, Kimberly A., GMP/Quality Systems Expert (compiled by)
45. Quality Assurance for the Chemical Process Industries: A Manual of Good Practices, Second Edition
ASQ Chemical and Process Industries Division, Chemical Interest Committee
46. Managing Quality Fads: How American Business Learned to Play the Quality Game
Cole, Robert C.
47. Futuring Tools for Strategic Quality Planning in Education
William F. Alexander; Serfass, Richard W.
48. The Best on Quality, Volume 6
Hromi, John D. editor; International Academy for Quality
49. Orchestrating Learning with Quality
Langford, David P.; Cleary, Barbara A., Ph.D.
50. Whatever It Takes: How Professional Learning Communities Respond When Kids Don't Learn
Richard Dufour, Rebecca DuFour, Robert Eaker, and Gayle Karhanek
51. On Common Ground: The Power of Professional Learning Communities
Richard DuFour, Robert Eaker, and Rebecca DuFour
52. Handbook for Managing Change in Health Care: ASQ Health Care Series
Caldwell, Chip (editor)
53. Management 21C
Chowdhury, Subir
54. An Easy Approach to Acceptance Sampling: How to Use MIL-STD-105E
Weber, Richard T.
55. The Way of Strategy
William A. Levinson
56. History of Managing for Quality: The Evolution, Trends, and Future Directions of Managing for Quality
Juran, J. M.
57. How Organizations Work: Taking a Holistic Approach to Enterprise Health
Kaletsky, Rick
58. Value Leadership: Winning Competitive Advantage in the Information Age
Harris, Michael C.
59. Statistical Procedures for Machine and Process Qualification, Third Edition
Schulze, Alfred; Dietrich, Edgar
60. The Natural Step for Business: Wealth, Ecology and the Evolutionary Corporation
Nattrass, Brian and Altomare, Mary
61. Stop Managing Costs: Designing Health Care Organizations Around Core Business Systems
Mozena, James; Black, Steven; Emerick, Charles
62. Small Business Success Through TQM: Practical Methods to Improve Your Organization's Performance
Ehresman, Terry
63. The New Philosophy for K-12 Education: A Deming Framework for Transforming America's Schools
Leonard, James F.
64. Actual Experiences of a CEO: How to Make Continuous Improvement in Manufacturing Succeed for Your Company
McHale, Hank
65. Total Quality for Schools: A Suggestion for American Education
Fields, Joseph C.
66. Academic Initiatives in Total Quality for Higher Education
Roberts, Harry V. (editor)
67. The One To One Future: Building Relationships One Customer at a Time
Peppers, Don and Rogers, Martha
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