Books:

1. Learning Lean 5S: Quality Pocket of Knowledge (QPoK)
ASQ

2. Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
Goodman, John A.

3. Running All the Red Lights: A Journey of System-Wide Educational Reform
Terry Holliday and Brenda Clark

4. Building From the Basics Quality Pocket of Knowledge (QPoK)
ASQ

5. ASQ Education School Self-Assessment Guide to Performance Excellence: Aligning Your School and School District with the Malcolm Baldrige Education Criteria for Performance Excellence
Peter G. LaBonte, ASQ

6. The Baldrige User's Guide: Organization Diagnosis, Design, and Transformation 4th Edition
John Vinyard and John Latham

7. So Now You're the Superintendent!
Eller, John, Carlson, Howard C.

8. Data Sanity: A Quantum Leap to Unprecedented Results
Balestracci, Davis Jr.

9. Total Quality Control, Revised Fortieth Anniversary Edition: Volume 1 and Volume 2
Feigenbaum, Armand V.

10. Making Change Work Set: Making Change Work and Leadership, Quality and Learning
Palmer, Brien; Pietenpol, David

11. Leadership, Quality and Learning: Three Sides of the Same Coin
Pietenpol, David B.

12. Correct! Prevent! Improve!: Driving Improvement through Problem Solving and Corrective and Preventive Action, Revised Edition
Kathy Roberts; Jeanne Ketola

13. The Healthcare Quality Book, Second Edition
Health Administration Press

14. Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
Graban, Mark

15. Project Management of Complex and Embedded Systems: Ensuring Product Integrity and Program Quality
Pries, Kim H., Quigley, John M.

16. Transformative Quality: The Emerging Revolution in Health Care Performance
Hagland, Mark

17. The Process Management Memory Jogger: Building Cross-functional Excellence
GOAL/QPC

18. Superior Customer Satisfaction and Loyalty: Engaging Customers to Drive Performance
Sheldon D. Goldstein

19. The Power of Management Innovation: 24 Keys for Fostering Innovation and Staying Competitive
Feigenbaum, Armand V., Feigenbaum, Donald S.

20. Dare to Be Different!: Reflections on Certain Business Practices
James L. Lamprecht, and Renato Ricci

21. Corporate Sustainability Planning Assessment Guide: A Comprehensive Organizational Assessment
Donald C. Fisher

22. The Public Health Quality Improvement Handbook
Ron Bialek, John W. Moran, and Grace L. Duffy

23. Solutions to the Healthcare Quality Crisis: Cases and Examples of Lean Six Sigma in Healthcare
Søren Bisgaard, editor

24. A Practical Field Guide for ISO 9001:2008
Erik Valdemar Myhrberg

25. Beyond the Ultimate Question: A Systematic Approach to Improve Customer Loyalty
Bob E. Hayes

26. Six Sigma for the New Millennium: A CSSBB Guidebook, Second Edition
Kim H. Pries

27. Insights to Performance Excellence 2009-2010: An Inside Look at the 2009-2010 Baldrige Award Criteria
Mark L. Blazey

28. Process Driven Comprehensive Auditing: A New Way to Conduct ISO 9001:2008 Internal Audits, Second Edition
Paul C. Palmes

29. Malcolm Baldrige National Quality Award 2009-2010 (Education): Criteria for Performance Excellence - 10 pack
NIST

30. Malcolm Baldrige National Quality Award 2009-2010 (Health Care): Criteria for Performance Excellence - 10 pack
NIST

31. Continuous Improvement in the Science Classroom, Second Edition
Jeffrey J. Burgard

32. ISO Lesson Guide 2008: Pocket Guide to ISO 9001-2008, Third Edition
Dennis R. Arter and J.P. Russell

33. ISO 9001:2008 Internal Audits Made Easy: Tools, Techniques, and Step-By-Step Guidelines for Successful Internal Audits, Third Edition
Ann W. Phillips

34. Journey to Excellence: How Baldrige Health Care Leaders Succeed
Kathleen J. Goonan, MD, Joseph A. Muzikowski, and Patricia K. Stoltz

35. Do It Right the Second Time, Second Edition: Benchmarking Best Practices in the Quality Change Process
Peter Merrill

36. The Certified Software Quality Engineer Handbook
Linda Westfall

37. The Certified Six Sigma Black Belt Handbook, Second Edition
T.M. Kubiak and Donald W. Benbow

38. The Certified Reliability Engineer Handbook
Donald W. Benbow and Hugh W. Broome

39. Communication: The Key to Effective Leadership
Judith Ann Pauley and Joseph F. Pauley

40. Lean Six Sigma for the Healthcare Practice: A Pocket Guide
Roderick A. Munro

41. Lean-Six Sigma for Healthcare, Second Edition: A Senior Leader Guide to Improving Cost and Throughput
Chip Caldwell, Greg Butler, and Nancy Poston

42. Malcolm Baldrige National Quality Award 2009-2010 (Business): Criteria for Performance Excellence - 10 pack
NIST

43. Root Cause Analysis: The Core of Problem Solving and Corrective Action
Duke Okes

44. Healthcare Operations Management
McLaughlin, Daniel B. and Hayes, Julie M.

45. Stakeholder-Driven Strategic Planning in Education: A Practical Guide for Developing and Deploying Successful Long-Range Plans
Robert W. Ewy

46. ISO 9001:2008 Explained, Third Edition
Charles A. Cianfrani, Joseph J. Tsiakals, and John E. (Jack) West

47. Process Improvement Using Six Sigma: A DMAIC Guide
Rama Shankar

48. Enterprise Excellence: A Practical Guide to World Class Competition
Frigon, Normand L., Jackson, Harry K.

49. Six Sigma Marketing: From Cutting Costs to Growing Market Share
R. Eric Reidenbach

50. HALT, HASS, and HASA Explained: Accelerated Reliability Techniques, Revised Edition
Harry W. McLean

51. Succeed with Productivity and Quality: How to Do Better with Less
Imre Bernolak

52. The Software Audit Guide
John W. Helgeson

e-Books:

53. Running All the Red Lights: A Journey of System-Wide Educational Reform (e-Book)
Terry Holliday and Brenda Clark

54. The Software Audit Guide (e-Book)
John W. Helgeson

55. The Certified Software Quality Engineer Handbook (e-Book)
Linda Westfall

56. Dare to Be Different!: Reflections on Certain Business Practices (e-Book)
Lamprecht, James L.; Ricci, Renato

57. Superior Customer Satisfaction and Loyalty: Engaging Customers to Drive Performance (e-Book)
Sheldon D. Goldstein

58. Correct! Prevent! Improve!: Driving Improvement through Problem Solving and Corrective and Preventive Action, Revised Edition (e-Book)
Kathy Roberts; Jeanne Ketola

59. Beyond the Ultimate Question: A Systematic Approach to Improve Customer Loyalty (e-Book)
Bob E. Hayes

60. Stakeholder-Driven Strategic Planning in Education: A Practical Guide for Developing and Deploying Successful Long-Range Plans (e-Book)
Robert W. Ewy

61. Succeed with Productivity and Quality: How to Do Better with Less (e-Book)
Imre Bernolak

62. Process Driven Comprehensive Auditing: A New Way to Conduct ISO 9001:2008 Internal Audits, Second Edition (e-Book)
Paul C. Palmes

63. Solutions to the Healthcare Quality Crisis: Cases and Examples of Lean Six Sigma in Healthcare (e-Book)
Søren Bisgaard, editor

64. A Practical Field Guide for ISO 9001:2008 (e-Book)
Erik Valdemar Myhrberg

65. The Public Health Quality Improvement Handbook (e-Book)
Ron Bialek, John W. Moran, and Grace L. Duffy

66. Journey to Excellence: How Baldrige Health Care Leaders Succeed (e-Book)
Kathleen J. Goonan, MD, Joseph A. Muzikowski, and Patricia K. Stoltz

67. ISO 9001:2008 Interpretive Guide for the Design and Construction Project Team (e-Book)
Prepared by members of the ASQ Design and Construction Division and edited by John R. Broomfield

68. HALT, HASS, and HASA Explained: Accelerated Reliability Techniques, Revised Edition (e-Book)
Harry W. McLean

69. Six Sigma Marketing: From Cutting Costs to Growing Market Share (e-Book)
R. Eric Reidenbach

70. Continuous Improvement in the Science Classroom, Second Edition (e-Book)
Jeffrey J. Burgard

71. Insights to Performance Excellence 2009-2010: An Inside Look at the 2009-2010 Baldrige Award Criteria (e-Book)
Mark L. Blazey

72. Six Sigma for the New Millennium: A CSSBB Guidebook, Second Edition (e-Book)
Kim H. Pries

73. Do It Right the Second Time, Second Edition: Benchmarking Best Practices in the Quality Change Process (e-Book)
Peter Merrill

74. Communication: The Key to Effective Leadership (e-Book)
Judith Ann Pauley and Joseph F. Pauley

75. Root Cause Analysis: The Core of Problem Solving and Corrective Action (e-Book)
Duke Okes

76. Lean Six Sigma for the Healthcare Practice: A Pocket Guide (e-Book)
Roderick A. Munro

77. Lean-Six Sigma for Healthcare, Second Edition: A Senior Leader Guide to Improving Cost and Throughput (e-Book)
Chip Caldwell, Greg Butler, and Nancy Poston

78. ISO 9001:2008 Internal Audits Made Easy: Tools, Techniques, and Step-By-Step Guidelines for Successful Internal Audits, Third Edition (e-Book)
Ann W. Phillips

79. Process Improvement Using Six Sigma: A DMAIC Guide (e-Book)
Rama Shankar

80. ISO 9001:2008 Explained, Third Edition (e-Book)
Charles A. Cianfrani, Joseph J. Tsiakals, and John E. (Jack) West

81. The Certified Six Sigma Black Belt Handbook, Second Edition (e-Book)
T.M. Kubiak and Donald W. Benbow

Standards:

82. Quality management systems: Particular requirements for the application of ISO 9001:2008 for automotive production and relevant service part organizations
ISO/TS 16949:2009

83. AS9100C Quality Management Systems: Aerospace Requirements
SAE T9100 Revision C

84. Quality management systems - Requirements (pocket version)
ANSI/ISO/ASQ Q9001-2008

85. Quality management systems - Requirements (Spanish language version)
ANSI/ISO/ASQ Q9001-2008

86. Sampling Procedures and Tables for Inspection by Attributes
ANSI/ASQ Z1.4-2008

87. The Set, including Sampling Procedures and Tables for Inspection by Attributes AND Sampling Procedures and Tables for Inspection by Variables for Percent Nonconforming
ANSI/ASQ Z1.4-2008 and ANSI/ASQ Z1.9-2008

88. Sampling Procedures and Tables for Inspection by Variables for Percent Nonconforming
ANSI/ASQ Z1.9-2008

e-Standards:

89. Quality management systems: Particular requirements for the application of ISO 9001:2008 for automotive production and relevant service part organizations (e-Standard)
ISO/TS 16949:2009

90. The Set, including Sampling Procedures and Tables for Inspection by Attributes AND Sampling Procedures and Tables for Inspection by Variables for Percent Nonconforming (e-standard)
ANSI/ASQ Z1.4-2008 and ANSI/ASQ Z1.9-2008

91. Sampling Procedures and Tables for Inspection by Variables for Percent Nonconforming (e-standard)
ANSI/ASQ Z1.9-2008

92. Sampling Procedures and Tables for Inspection by Attributes (e-standard)
ANSI/ASQ Z1.4-2008

93. Quality management systems - Requirements (Spanish language version) (e-Standard)
ANSI/ISO/ASQ Q9001-2008

Video/Audio:

94. ISO 9001: 2008 Basics...What Employess Need to Know
Inform