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Books & Standards
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Best Sellers
1. Quality management systems - Requirements
ANSI/ISO/ASQ Q9001-2008
2. The Quality Toolbox, Second Edition
Nancy R. Tague
3. The Certified Six Sigma Black Belt Handbook, Second Edition
T.M. Kubiak and Donald W. Benbow
4. Building From the Basics Quality Pocket of Knowledge (QPoK)
ASQ
5. The Certified Six Sigma Green Belt Handbook
Roderick A. Munro, Matthew J. Maio, Mohamed B. Nawaz, Govindarajan Ramu, and Daniel J. Zrymiak
6. Root Cause Analysis: The Core of Problem Solving and Corrective Action
Duke Okes
7. ISO Lesson Guide 2008: Pocket Guide to ISO 9001-2008, Third Edition
Dennis R. Arter and J.P. Russell
8. Root Cause Analysis: Simplified Tools and Techniques, Second Edition
Bjørn Andersen and Tom Fagerhaug
9. The Certified Manager of Quality/Organizational Excellence Handbook: Third Edition
Russell T. Westcott, editor
10. The Certified Quality Engineer Handbook, Third Edition
Connie M. Borror, editor
11. The FDA and Worldwide Quality System Requirements Guidebook for Medical Devices, Second Edition
Amiram Daniel and Ed Kimmelman
12. The ASQ Auditing Handbook, Third Edition
J.P. Russell, editing director
13. The Internal Auditing Pocket Guide: Preparing, Performing, Reporting and Follow-up, Second Edition
J.P. Russell
14. Sampling Procedures and Tables for Inspection by Attributes
ANSI/ASQ Z1.4-2008
15. The Certified Software Quality Engineer Handbook
Linda Westfall
16. Insights to Performance Excellence 2009-2010: An Inside Look at the 2009-2010 Baldrige Award Criteria
Mark L. Blazey
17. ISO 9001:2008 Internal Audits Made Easy: Tools, Techniques, and Step-By-Step Guidelines for Successful Internal Audits, Third Edition
Ann W. Phillips
18. Improving Healthcare Using Toyota Lean Production Methods: 46 Steps for Improvement, Second Edition
Robert Chalice
19. The Logical Thinking Process: A Systems Approach to Complex Problem Solving
H. William Dettmer
20. Beyond the Ultimate Question: A Systematic Approach to Improve Customer Loyalty
Bob E. Hayes
21. Environmental management systems - Requirements with guidance for use
ANSI/ISO/ASQ E14001-2004
22. ISO 9001:2008 Explained, Third Edition
Charles A. Cianfrani, Joseph J. Tsiakals, and John E. (Jack) West
23. The Quality Improvement Handbook, Second Edition
ASQ Quality Management Division; John E. Bauer, Grace L. Duffy, Russell T. Westcott, editors
24. A Lean Guide to Transforming Healthcare: How to Implement Lean Principles in Hospitals, Medical Offices, Clinics, and Other Healthcare Organizations
Thomas G. Zidel
25. Office Kaizen: Transforming Office Operations into a Strategic Competitive Advantage
William Lareau
26. Running All the Red Lights: A Journey of System-Wide Educational Reform
Terry Holliday and Brenda Clark
27. Quality management systems — Fundamentals and vocabulary
ANSI/ISO/ASQ Q9000-2005
28. Guidelines for management systems auditing - U.S. Version with supplemental guidance added
ANSI/ISO/ASQ QE19011S-2008
29. Journey to Excellence: How Baldrige Health Care Leaders Succeed
Kathleen J. Goonan, MD, Joseph A. Muzikowski, and Patricia K. Stoltz
30. Concepts for R&R Studies, Second Edition
Larry B. Barrentine
31. Process Driven Comprehensive Auditing: A New Way to Conduct ISO 9001:2008 Internal Audits, Second Edition
Paul C. Palmes
32. The Metrology Handbook
Jay L. Bucher, editor
33. Quality management systems - Requirements (pocket version)
ANSI/ISO/ASQ Q9001-2008
34. Communication: The Key to Effective Leadership
Judith Ann Pauley and Joseph F. Pauley
35. Measuring Customer Satisfaction and Loyalty, Third Edition: Survey Design, Use, and Statistical Analysis Methods
Bob E. Hayes
36. Malcolm Baldrige National Quality Award 2009-2010 (Business): Criteria for Performance Excellence - 10 pack
NIST
37. Sampling Procedures and Tables for Inspection by Variables for Percent Nonconforming
ANSI/ASQ Z1.9-2008
38. Mapping Work Processes, Second Edition
Bjørn Andersen, Tom Fagerhaug, Bjørnar Henriksen, and Lars E. Onsøyen
39. Claire Anne and the Talking Hat
Barbara A. Cleary
40. Lean Six Sigma for the Healthcare Practice: A Pocket Guide
Roderick A. Munro
41. Quality Management Systems — Guidelines for Performance Improvements
ANSI/ISO/ASQ Q9004-2000
42. The Change Agent's Guide to Radical Improvement
Miller, Ken
43. The Set, including Sampling Procedures and Tables for Inspection by Attributes AND Sampling Procedures and Tables for Inspection by Variables for Percent Nonconforming
ANSI/ASQ Z1.4-2008 and ANSI/ASQ Z1.9-2008
44. A Practical Field Guide for ISO 9001:2008
Erik Valdemar Myhrberg
45. Zero Acceptance Number Sampling Plans, Fifth Edition
Nicholas L. Squeglia
46. The Pocket Guide to the Baldrige Award Criteria, 15th Edition
Brown, Mark Graham
47. The Memory Jogger II: A Pocket Guide of Tools for Continuous Improvement and Effective Planning
Diane Ritter and Michael Brassard
48. AS9100C Quality Management Systems: Aerospace Requirements
SAE T9100 Revision C
49. Superior Customer Satisfaction and Loyalty: Engaging Customers to Drive Performance
Sheldon D. Goldstein
50. Quality Management Standards
ANSI/ISO/ASQ Q9000 Series
51. Design of Experiments with MINITAB
Paul Mathews
52. Environmental Management Quick and Easy: Creating an Effective ISO 14001 EMS in Half the Time
Joe Kausek
53. Transformational Leadership: Creating Organizations of Meaning
Hacker, Stephen; Roberts, Tammy
54. Dare to Be Different!: Reflections on Certain Business Practices
James L. Lamprecht, and Renato Ricci
55. ASQ Education School Self-Assessment Guide to Performance Excellence: Aligning Your School and School District with the Malcolm Baldrige Education Criteria for Performance Excellence
Peter G. LaBonte, ASQ
56. General requirements for the competence of testing and calibration laboratories
ANSI/ISO/IEC 17025-2005
57. Quality management systems - Requirements
ANSI/ISO/ASQ Q9001-2008
58. There is Another Way!: Launch a Baldrige-Based Quality Classroom
Margaret A. Byrnes with Jeanne C. Baxter
59. The Making of a World-Class Organization
E. David Spong and Debbie J. Collard
60. Improving Student Learning: Applying Deming's Quality Principles in the Classroom, 2nd Edition
Jenkins, Lee
61. Solutions to the Healthcare Quality Crisis: Cases and Examples of Lean Six Sigma in Healthcare
Søren Bisgaard, editor
62. The Process Auditing Techniques Guide
J.P. Russell
63. Mapping Work Processes
Dianne Galloway
64. The Software Audit Guide
John W. Helgeson
65. Stakeholder-Driven Strategic Planning in Education: A Practical Guide for Developing and Deploying Successful Long-Range Plans
Robert W. Ewy
66. Making Change Work: Practical Tools for Overcoming Human Resistance to Change
Brien Palmer
67. The Certified HACCP Auditor Handbook
ASQ Food, Drug, and Cosmetic Division
68. Do It Right the Second Time, Second Edition: Benchmarking Best Practices in the Quality Change Process
Peter Merrill
69. Corporate Sustainability Planning Assessment Guide: A Comprehensive Organizational Assessment
Donald C. Fisher
70. Decision Process Quality Management
Mawby, William D.
71. The Executive Guide to Understanding and Implementing Quality Cost Programs: Reduce Operating Expenses and Increase Revenue
Douglas C. Wood
72. Quality Audits for Improved Performance, Third Edition
Dennis R. Arter
73. Malcolm Baldrige National Quality Award 2009-2010 (Health Care): Criteria for Performance Excellence - 10 pack
NIST
74. Introduction to Design of Experiments: A Simplified Approach
Barrentine, Larry B.
75. Thinking Tools for Kids: An Activity Book for Classroom Learning, Revised Edition
Sally J. Duncan and Barbara A. Cleary
76. Principles of Quality Costs: Principles, Implementation, and Use, Third Edition
Jack Campanella, editor
77. The Certified Quality Process Analyst Handbook
Eldon H. Christensen, Kathleen M. Coombes-Betz, and Marilyn S. Stein
78. Get It Right: A Guide to Strategic Quality Systems
Imler, Ken
79. Business Process Improvement Toolbox, Second Edition
Bjørn Andersen
80. Leading Peak Performance: Lessons from the Wild Dogs of Africa: How to Create Pack Leadership & Produce Transformative Results
Stephen Hacker and Marvin Washington
81. Lean-Six Sigma for Healthcare: A Senior Leader Guide to Improving Cost and Throughput
Chip Caldwell , Jim Brexler ,Tom Gillem
82. Lean-Six Sigma for Healthcare, Second Edition: A Senior Leader Guide to Improving Cost and Throughput
Chip Caldwell, Greg Butler, and Nancy Poston
83. HALT, HASS, and HASA Explained: Accelerated Reliability Techniques, Revised Edition
Harry W. McLean
84. Failure Mode and Effect Analysis: FMEA From Theory to Execution, Second Edition
Stamatis, D. H.
85. The Six Sigma Path to Leadership: Observations from the Trenches
Treichler, David H.
86. Living on the Edge of Chaos: Leading Schools into the Global Age, Second Edition
Karolyn J. Snyder, Michele Acker-Hocevar, Kristen M. Snyder
87. Quality into the 21st Century: Perspectives on Quality and Competitiveness for Sustained Performance
International Academy for Quality
88. Managing Service Delivery Processes: Linking Strategy to Operations
Harvey, Jean
89. Charting Your Course: Lessons Learned During the Journey Toward Performance Excellence
Robert Ewy; John G. Conyers
90. Strategic Navigation: A Systems Approach to Business Strategy
H. William Dettmer
91. The Certified Quality Technician Handbook
Donald W. Benbow, Ahmad K. Elshennawy, and H. Fred Walker
92. The Public Health Quality Improvement Handbook
Ron Bialek, John W. Moran, and Grace L. Duffy
93. Succeed with Productivity and Quality: How to Do Better with Less
Imre Bernolak
94. Orchestrating Learning with Quality
Langford, David P.; Cleary, Barbara A., Ph.D.
95. Statistical Thinking
Shade, Janice; Hoerl, Roger; Britz, Galen; Hare, Lynne; Emerling, Don
96. The Certified Quality Inspector Handbook
H. Fred Walker, Ahmad K. Elshennawy, Bhisham C. Gupta, Mary McShane Vaughn
97. Team Based Product Development Guidebook
Reilly, Norman
98. The Weibull Analysis Handbook, Second Edition
Dodson, Bryan
99. The Principal's Leadership Counts!: Launch a Baldrige-Based Quality School
Margaret A. Byrnes with Jeanne C. Baxter
100. The Biomedical Quality Auditor Handbook
ASQ Biomedical Division
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