Quality Quotes is packed with over 1500 quotes on every aspect of quality. Over 550 authors, businesspeople, quality gurus, advertisers, inventors, scientists, philosophers, and Nobel Prize winners contribute their insights on quality. With contributors from 18 countries spanning roughly 28 centuries, you'll be able to find just the right quality quote. Get quick, easy access to some of the best quality statements of all time using the 36 topic categories, an author index, and a subject index.

Contents:

• Customer Satisfaction


• Organizations: Purpose and Nature


• Big Q


• Customer Dissatisfaction


• Total Quality Management


• Cost of Poor Quality


• Education and Training


• Standards and Standardization


• Motivation


• Security vs. Fear


• Role of Leaders


• Managers in TQM


• Inspection


• Statistics


• Top Management Commitment


• Productivity, Competitiveness, and Survival


• Doing It Right the First Time


• Quality in Daily Work Life


• Teamwork and Employee Involvement


• Quality Improvement (Innovation)


• Quality Control


• Process-Oriented Management vs. Results-Oriented Management


• Moments of Truth

	Rate this Product
	Considering this book for your class?

249 pages. ISBN 0873894073. 6 x 9. Softcover. 1996

Item: H0909
Member Price: $22.00
List/Forum-Division Price: $27.00

• Concise Encyclopedia of Business Excellence
• Actionable Performance Measurement (e-Book)
• Quality Makes Money
• The Team Effectiveness Survey Workbook (e-Book)
• Work Overload

Requests for multiple subscriptions should be directed to ASQ Customer Care at 800-248-1946 or 414-272-8575.