CSMS:2004: Customer Service Management Standard (e-standard)
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This Standard was developed to support the service industry by facilitating a logical framework for establishing, implementing, and continuous enhancement of essential policies, procedures, and process controls. The requirements described in this Standard are provided to assist personnel involved in the design, development, implementation and maintenance of the Customer Service Management System to deliver better services to customers.
Adobe Acrobat PDF file.
37 pages.
2004
Item: TAUS1
Member Price: $80.00
List/Forum-Division Price: $80.00
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CSMS:2004: Customer Service Management Standard (e-standard)
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