This standard describes the basic set of elements by which a quality management system can be developed and implemented internally. It provides guidance and interpretation for implementing an ISO 9000:2000 quality system within your organization.

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Softcover. 72 pages. 2001

Item: T2104SP
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• Quality Management Standards
• Quality management — Customer satisfaction — Guidelines for complaints handling in organizations
• Quality Management Systems — Guidelines for Performance Improvements (Spanish Language Version) (e-standard)
• Quality Management Standards (Spanish Language Versions)
• Quality Management Systems Requirements (Spanish Language Version)

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