High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience
Hoffer Gittell, Jody
In her groundbreaking book The Southwest Airlines Way, Jody Hoffer Gittell revealed the management secrets of the company Fortune magazine called “the most successful airline in history.” Now, the bestselling business author explains how to apply those same principles in one of our nation’s largest, most important, and increasingly complex industries.High Performance Healthcare explains the critical concept of “relational coordination”—coordinating work through shared goals, shared knowledge, and mutual respect. Because of the way healthcare is organized, weak links exist throughout the chain of communication. Gittell clearly demonstrates that relational coordination strengthens those weak links, enabling providers to deliver high quality, efficient care to their patients. Using Gittell’s innovative management methods, you will improve quality, maximize efficiency, and compete more effectively.High Performance Healthcare walks you step by step through the process of: Identifying weak areas of relational coordination within your organization Transforming work practices that are creating barriers to relational coordination Building a high performance work system to foster consistent relational coordination across all disciplines
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ISBN 978-0-07162-176-2.
2009
Item: P1374
Member Price: $34.95
List/Forum-Division Price: $34.95
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High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience
Hoffer Gittell, Jody
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