Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment.

Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.

Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to:

Expand capacity by 20 percent without adding staff

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386 pages. ISBN 978-0-07141-821-8. Hard Cover. 2003

Item: P1372
Member Price: $34.95
List/Forum-Division Price: $34.95

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Lean Six Sigma for Service: How to Use Lean Speed & Six Sigma Quality to Improve Services and Transactions
George, Michael L.

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