The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Michelli, Joseph A.
The Ritz-Carlton Hotel Company. The name says it all. When it comes to quality, style, and unsurpassed service, the international company has set the standard for delivering the highest level of customer experience- which companies in all industries strive to meet.Now, for the first time, this world-class luxury hotel group has given bestselling author Joseph Michelli access to its executives, staff, and award-wining Leadership Center training facilities. Readers will discover five key principles that The Ritz-Carlton Hotel Company uses to create the unparalleled success and customer service innovations for which they are famous.
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284 pages.
ISBN 978-0-07154-833-5.
Hardcover.
2008
Item: P1339
Member Price: $24.95
List/Forum-Division Price: $24.95
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Michelli, Joseph A.
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