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Facilitation at a Glance! Second Edition: Your Pocket Guide to Facilitation
Ingrid Bens

This second edition retains all of the essential features that made the first
edition so popular. In addition to all of the proven tips, tools and checklists,
the second edition features including:

  • a facilitation cue card that provides a summary of core skills
  • a section of facilitating in the classroom that includes strategies for
    using facilitation strategies at the start, middle and end of learning
    activities
  • tips about using facilitation techniques to improve teleconferencing

  • an enlarged section on making process checks to keep challenging
    conversations flowing
  • an updated group assessment survey useful when analyzing the
    traits of client groups
  • an expanded section on decision making that includes information
    about the types of conversations and how to more clearly define
    decision-making empowerment
  • an expanded section on conflict that includes information about
    dealing with resistance
  • an improved group conflict survey
  • more examples of intervention language plus tips on how to
    respond to non-verbal cues
  • strategies that leaders can use to facilitate their direct reports

  • the addition of a description of a technique called Wandering
    Flipcharts to the chapter on process tools
  • a meeting design template that includes a list of key meeting
    components

    In addition, the overall flow and layout have been improved to make this
    version of Facilitation at a Glance! even more user-friendly than the first.
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    170 pages. ISBN 978-1-89041-605-8. 3.5 x 5.5. Spiralbound. 2007

    Item: P1335
    Member Price: $12.95
    List/Forum-Division Price: $12.95


    Related Products:

    Facilitation at a Glance! Second Edition: Your Pocket Guide to Facilitation
    Ingrid Bens

    Requests for multiple subscriptions should be directed to ASQ Customer Care at 800-248-1946 or 414-272-8575.