Written in an easy-to-read format by one of the best-known authorities on the Baldrige Criteria, Mark Graham Brown, it continues to be the most recognized reference in the field. The book provides a clear and concise explanation on how to prepare for a site visit, its purpose, what the Baldrige examiner looks for, and the questions typically asked during a visit.

This definitive reference details, in simple and straightforward language, every category, examination item, and area to address.

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400 pages. ISBN 978-1-42008-014-8. 8.5 x 11. Soft Cover. 2008

Item: P1328
Member Price: $49.95
List/Forum-Division Price: $49.95

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