Significant changes in the 2007 edition include a stronger measure on: Leadership - which now includes a focus on performance measures and their use by senior leaders; Measurement, Analysis, and Knowledge - with a focus on the needs for management of information and information technology; Workforce Focus - redesigned around workforce engagement and the workforce environment; Customer and Market Focus - with a focus on the voice of the customer; Process Management - redesigned around work systems, core competencies, and work processes; Strategic Planning - with a focus on innovation, strategic advantages, and resource needs to accomplish strategic objectives; and Results - aligned with the above categories to ensure the measurement of important and appropriate results.

This definitive reference details, in simple and straightforward language, every category, examination item, and area to address.

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384 pages. ISBN 978-1-56327-364-3. 8.5 x 11. Softcover. 2007

Item: P1281
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