Six Sigma for Financial Services: How Leading Companies Are Driving Results Using Lean, Six Sigma and Process Management
Rowland Hayler and Michael Nichols
Applying Six Sigma to mission-critical financial operations is the latest focus of process improvement. Six Sigma for Financial Services delivers the framework and tools needed to conduct operations at the highest level of performance and precision.Drawing upon their vast experience, Six Sigma experts Rowland Hayler and Michael Nichols deliver a step-by-step approach for improving process maturity and effectiveness-and realizing millions of dollars of value for your customers and shareholders. Contents:
- What is a Process Led Organization
- What is an Integrated Process Vision?
- What is an End-to-End Process Results Orientation?
- How do I adopt an End-to-End Process Oriented Approach to Decision Making?
- How do I Build Process Capabilities?
- What are the required Process Communications?
- How do I establish A Balanced Set of End-to-End Process Measurements?
- What is a Robust Process Management Measurement Engine?
- How do I apply this to Daily Operations?
- How does this become a Continuous Quest for Improvement?
- What are the Process Language, Methods, Tools & Techniques I need to know?
- How do I create a Process Culture?
"An excellent book for anyone involved in a business process excellence journey!"
- Paul Baker, Managing Director, Group Operations, Lloyds TSB "Customer service, top-line growth, compliance, and regulatory oversight have all become crucial for financial institutions....The authors masterfully illustrate how Six Sigma and Lean, under a process management umbrella, support these relevant business objectives."
- Juan Carlos Paez, Chief Operating Officer, BAC Credomatic Network "A great reference for those of us who want to 'fast-forward' our process innovation initiatives to achieve outstanding results."
- Teng Soon Lang, Executive Vice President and Head, Group Quality & Process Innovation, Overseas Chinese Banking Corporation "The approaches that Hayler & Nichols describe are not just for the Operations function - they apply equally to Marketing and Sales...business process excellence is critical for maximizing the return on marketing investments and an organization's value creation."
- Arjen Kruger, former Chief Marketing Officer, MasterCard Europe
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280 pages.
ISBN 0071470379.
7 x 10.
Hardcover.
2007
Item: P1280
Member Price: $39.95
List/Forum-Division Price: $39.95
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Six Sigma for Financial Services: How Leading Companies Are Driving Results Using Lean, Six Sigma and Process Management
Rowland Hayler and Michael Nichols
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