Process Management Excellence: The Art of Excelling in Process Management
Harrington, H. James
Process Management Excellence offers clear and thorough explanations of the critical tools for creating organizational excellence. In this first book of the comprehensive Five Pillars of Organizational Excellence series, respected authority H. James Harrington explains how to manage processes within a work team as well as those that flow across departments.The Five Pillars of Organizational Excellence series includes Process Management Excellence, Project Management Excellence, Change Management Excellence, Knowledge Management Excellence, and Resource Management Excellence. The processes discussed in each book are designed to permanently change an organization by fostering a learning culture while maintaining the procedures and structure that ensure optimum performance. Managing all five pillars simultaneously is the key to success. Contents:
- The team approach to continuous improvement
- The micro-level approach to process management
- The macro-level approach to process management
- Systematic process breakthrough methodologies
- Total Six Sigma
- Process maturity grid
176 pages.
ISBN 1932828060.
7 x 9.
Hardcover.
2006
Item: P1267
Member Price: $26.95
List/Forum-Division Price: $26.95
Related Products:
Process Management Excellence: The Art of Excelling in Process Management
Harrington, H. James
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About the Author(s):
H. James Harrington, Ph.D., is the chief executive officer of the Harrington Institute. He also serves as chairman of the board for a number of businesses and is the U.S. chairman of technologies for Project Management at the University of Quebec, Montreal. He s recognized as a world leader in applying performance improvement methodologies to business processes. Harrington is past chairman of the prestigious International Academy for Quality and past president of the American Society for Quality. He s also an active member of the Global Knowledge Economics Council.
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