Benchmarking is the master key to becoming the best. This groundbreaking reference is for middle managers in industry, not-for-profit organizations and government agencies, as well as quality improvement projects. Detailed examples show you how to relate benchmarking to your own circumstances. Reference guides help you get started. Case histories provide examples of actual benchmarking investigations from beginning to end. The author's personal tips will allow you, with minimum effort, to effectively launch your quest for the best.

Contents:

• Why Benchmark?
• What to Benchmark
• Identifying Comparative Companies
• Data Collection Methods
• Determining Current Competitive Gap
• Projecting Future Performance Levels
• Communicating Benchmark Findings
• Establishing Functional Goals
• Developing Action Plans
• Implementing Specific Actions
• Recalibrating
• Beyond Benchmarking

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ISBN 1563273527. 6 x 9. Softcover. 1989

Item: P1265
Member Price: $36.95
List/Forum-Division Price: $36.95

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