Process Mapping, Process Improvement, and Process Management: A Practical Guide to Enhancing Work and Information Flow
Madison, Dan
This book is a simple, well-written survey of process redesign that will help you transform your organization into a world-class competitor. Author Dan Madison explains the evolution of work management styles, from traditional to process-focused, and introduces the tools of process mapping, the roles and responsibilities of everyone in the organization, and a logical ten-step redesign methodology. Thirty-eight design principles allow readers to custom-fit the methodology to the particular challenges within their own organizations. Additional chapters by guest writers Jerry Talley, Ph.D., and Vic Walling, Ph.D., discuss cross-department process management and using computer simulation in redesign, respectively. Inside you’ll find detailed, illustrated discussions about:
The importance of process
Process mapping
Key stakeholders’ roles and responsibilities
The ten-step process redesign methodology
Process improvement and creating the process team
The four lenses of analysis
Customer report cards, benchmarking, and best practices
Process redesign case studies
Design principles for process redesign
Barriers to process redesign
Becoming a process-focused organization
Building cross-department process management
Using information technology in process management
313 pages.
ISBN 1932828044.
6 x 8.
Softcover.
2005
Item: P1252
Member Price: $29.95
List/Forum-Division Price: $29.95
Related Products:
Process Mapping, Process Improvement, and Process Management: A Practical Guide to Enhancing Work and Information Flow
Madison, Dan
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About the Author(s):
Dan Madison is a principal at Value Creation Partners, an organizational consulting and training firm. He helps clients increase value through operational improvement, organizational redesign, leadership development, and strategic planning. He has been a consultant and university instructor for more than seventeen years and regularly teaches courses on analyzing and improving operations, leadership development, and process mapping and process management. He has an MBA in finance and is a chartered financial analyst.
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