The Pocket Guide to the Baldrige Award Criteria, 12th Edition
Mark Graham Brown
This booklet is a guide to interpreting the criteria in the seven Baldrige categories to help your organization improve quality. It begins with answers to commonly asked questions about the Baldrige Award Criteria. Then it breaks down the 19 items under the seven category headings of the Baldrige Criteria with concise explanation and quick tips of what excellent companies do in each area.Contents:
- Acknowledgments
- Introduction
- Part I: Questions and Answers
- Part II: The Baldrige Criteria
- 1. Leadership
- 2. Strategic planning
- 3. Customer and Market Focus
- 4. Measurement, Analysis, and Knowledge Management
- 5. Human Resource Focus
- 6. Process Management
- 7. Results
- For Additional Reading
64 pages.
ISBN 1563273365.
3 x 5.
Spiralbound.
2006
Item: P1241
Member Price: $5.00
List/Forum-Division Price: $5.00
Related Products:
The Pocket Guide to the Baldrige Award Criteria, 12th Edition
Mark Graham Brown
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