The new 15th editionaddresses these changes for 2006 and helps you understand what the criteria are. Written in an easy-to-read format by one of the best-known authorities on the Baldrige Criteria, Mark Graham Brown, it continues to be the most recognized reference in the field. The book provides a clear and concise explanation on how to prepare for a site visit, its purpose, what the Baldrige examiner looks for, and the questions typically asked during a visit.

Contents:

• Introduction
• Chapter 1- Understanding the Malcolm Baldrige National Quality Award
• Chapter 2- Preparing an application for the Baldrige Award
• Chapter 3- Key themes and relationships Among the criteria
• Chapter 4- Understanding the Baldrige Award Scoring Scale
• Chapter 5- Interpreting the Criteria for the Organizational Profile
• Chapter 6- Interpreting the Criteria for Leadership (1)
• Chapter 7- Interpreting the Criteria for Strategic Planning (2)
• Chapter 8- Interpreting the Criteria for Customer and Market Focus (3)
• Chapter 9- Interpreting the Criteria for Measurement, Analysis, and Knowledge Management (4)
• Chapter 10-Interpreting the Criteria for Human Resource Focus (5)
• Chapter 11- Interpreting the Criteria for Process Management (6.0)
• Chapter 12- Interpreting the Criteria for Business Results (7.0)
• Chapter 13- Preparing for a Site Visit
• Chapter 14- Using a Baldrige Assessment as a Strategic Planning tool
• Further Readings
• Appendix A: State Awards Based on the Baldrige Criteria

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488 pages. ISBN 1563273349. 8.5 x 11. Softcover. 2006

Item: P1240
Member Price: $15.00
List/Forum-Division Price: $15.00

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