Measuring What Matters: Simplified Tools for Aligning Teams and Their Stakeholders
Rod Napier and Rich McDaniel
Finding the right method for keeping score in business is an ongoing challenge. And nowhere is the need more critical than at the frontlines, where team leaders, unit managers, and human resource professionals struggle to find a more simplified way to utilize numbers to align people and processes with corporate purpose.
Demystifying such popular systems as balanced scorecards and Six Sigma, Measuring What Matters finally brings the power of measurement down from the loftiness of strategy to where the real work gets done: inside work teams. Napier and McDaniel introduce the notion of balanced stakeholder feedback as they lay out a simple yet powerful process to translate organizational vision into measures, and measures into action. Immediately actionable at the team level, independent of outside consultants or company-wide commitment, this one-of-a-kind toolkit details step-by-step how to identify a team’s key stakeholders—customers, employees, and owners—determine what each core group values and expects, and assess how well the team and stakeholders meet each other’s expectations.
A Power Tools for Measurement section is jam-packed with instruments to gather measurable information, case studies to understand the data, specific dialogue, reproducible exercises, and original diagnostic tools to unleash the power of metrics to improve leadership competencies, motivate teams, measure and build trust, reduce employee absenteeism, shorten production cycle times, and increase profits.
408 pages.
ISBN 0891062114.
6 x 9.
Hardcover.
2006
Item: P1238
Member Price: $10.00
List/Forum-Division Price: $10.00
Related Products:
Measuring What Matters: Simplified Tools for Aligning Teams and Their Stakeholders
Rod Napier and Rich McDaniel
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About the Author(s):
Rod Napier has pioneered the concept of 360-degree feedback and performance hiring during a successful forty-year career as teacher and consultant. He has worked with such leading organizations as The United Nations, Merck, and CBS, measuring what matters and developing fully functioning, accountable teams. Formerly a professor at Temple University, he is currently teaching in the graduate program of Organizational Dynamics at the University of Pennsylvania and is an internationally recognized consultant.
Rich McDaniel is an author, e-business entrepreneur, and Vice-President, Campus and Business Services at Cornell University. A former president of the National Association of College Stores, he is also co-founder of Retail Alliance, Inc. Rich is recognized as a master teacher of new management practices.
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