Cracking the Case of ISO 9001:2008 for Service, Second Edition: A Simple Guide to Implementing Quality Management in Service Organizations
Charles A. Cianfrani and John E. (Jack) West
In this handy pocket guide you will find questions to ask yourself during the compliance process, as well as tools and resources that will make ISO 9001 seem like less of a mystery for the service organization. Authors Jack West and Charles Cianfrani share their clues from years of investigation to help you solve your ISO 9001:2008 case in a snap. West and Cianfrani recommend this book for individuals who want practical tips on how to implement and
maintain compliance efficiently.
Available in December 2009!
225 pages.
ISBN 978-0-87389-762-4.
3 1/2 x 5 1/2.
Soft Cover.
2010
Item: H1356
Member Price: $14.00
List/Forum-Division Price: $24.00
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Cracking the Case of ISO 9001:2008 for Service, Second Edition: A Simple Guide to Implementing Quality Management in Service Organizations
Charles A. Cianfrani and John E. (Jack) West
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