Benchmarking for Hospitals: Achieving Best-in-Class Performance without Having to Reinvent the Wheel
Victor E. Sower, Jo Ann Duffy, and Gerald Kohers
This book is about benchmarking in hospitals—identifying and learning how best-in-class hospitals achieved excellence. It is organized to allow readers with no prior knowledge of the benchmarking process to understand and apply it.
The first half of the book discusses the basic benchmarking process as applied to outcome measures, operational processes, and strategic processes. The second half of the book contains case studies documenting best-in-class processes in hospitals that are benchmark standards. These case studies of best-in-class hospitals not only enable the reader to understand how they attained that status, but contain sufficient detail to actually enable hospitals to conduct their own “first cut” at benchmarking. The case studies document the initial state of the process under study, the motivation for improvement, the process by which improvement was attained, obstacles encountered and overcome, and the state of the new process. The processes selected for benchmarking are applicable to all hospitals, not just large research and teaching hospitals. The intent is to provide more than just outcome measures to hospitals endeavoring to improve their own processes.
Key features:
Demystifies the benchmarking process
Presents a structured, practitioner-friendly approach to the benchmarking process
Clarifies how and when to use tools helpful in benchmarking
Provides a framework for implementing benchmarking
Describes and analyzes best-in-class hospitals
224 pages.
ISBN 978-0-87389-722-8.
6 x 9.
Soft Cover.
2008
Item: H1314
Member Price: $33.00
List/Forum-Division Price: $55.00
Related Products:
Benchmarking for Hospitals: Achieving Best-in-Class Performance without Having to Reinvent the Wheel
Victor E. Sower, Jo Ann Duffy, and Gerald Kohers
Requests for multiple subscriptions should be directed to ASQ Customer Care at 800-248-1946 or 414-272-8575.
About the Author(s):
Victor E. Sower (Ph.D. University of North Texas) is Professor of Operations Management at Sam Houston State University. He is a senior member of ASQ, a Certified Quality Engineer (CQE), member of the Quality Management Division, and member of the Health Care Management Divisions of ASQ and the Academy of Management. He previously co-authored two books, and has published articles in journals such as Quality Management Journal, Health Care Management Review, Benchmarking for Quality Management & Technology, and Quality Progress. He recently co-edited a special edition on Benchmarking in Services for Benchmarking: An International Journal. Jo Ann Duffy (Ph.D. The University of Texas at Austin) is Professor of Management and Director of the Gibson D. Lewis Center for Business and Economic Development at Sam Houston State University. She is Editor of the Journal of Business Strategies and past President of the Southwest Academy of Management. She has published articles on patient satisfaction, service quality, and productivity in Health Care Management Review, Benchmarking: An International Journal, Journal of Operations Management, Journal of Service Marketing, Journal of Aging Studies, and Journal of Gerontological Social Work. Gerald Kohers (Ph.D. Virginia Tech) is Professor of Information Systems at Sam Houston State University, where he has been a faculty member since 1994. He has consulted with numerous hospitals in quality assessment and improvement efforts and contributes in publishing the quarterly Hospital Quality Newsletter. Kohers has also assisted in conducting quality control workshops. In addition to having over 60 refereed proceedings/presentations at regional and national academic conferences, he has published numerous peer-reviewed articles in diverse areas such as corporate finance and investments to healthcare, including one in Health Care Management Review.
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