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A Lean Guide to Transforming Healthcare: How to Implement Lean Principles in Hospitals, Medical Offices, Clinics, and Other Healthcare Organizations
Thomas G. Zidel

This book is an implementation manual for lean tools and principles in a healthcare environment. Lean is a growth strategy, a survival strategy, and an improvement strategy. The goal of lean is, first and foremost, to provide value to the patient/customer, and in so doing eliminate the delays, overcrowding, and frustration associated with the existing care delivery system. Lean creates a better working environment where what is supposed to happen does happen. On time, every time. It allows clinicians to spend more of their time caring for patients and improves the quality of care these patients receive. A lean organization values its employees and encourages their involvement in organizational initiatives which, in turn, sustains hospital-wide quality improvements. The opportunities for lean in healthcare are limitless.

This is not a book to be read and forgotten, nor is it meant to sit on a book shelf as another addition to an impressive but underutilized collection of how-to books. As the name implies, it is a guide; a companion to be referenced again and again as the organization moves forward with its lean transformation.


"This is a well-researched, well-written work by an individual who understands the current healthcare environment. It provides a practical and sound understanding of the concepts and application for Lean and Six Sigma."

  • James R. Bente
    Vice President, Quality & Organizational Development
    Memorial Health System


  • "Healthcare quality professionals in the U.S. and abroad could benefit from the content of this book...Comprehensive discussion of lean and its relevance to healthcare, excellent description of techniques and tools, and excellent examples and figures."

  • Luc R. Pelletier, MSN APRN BC FNAHQ FAAN
    Editor in Chief
    Journal for Healthcare Quality


  • image Preview a sample chapter from this book along with the full table of contents by clicking here.

    You will need Adobe Acrobat to view this pdf file.



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    192 pages. ISBN 978-0-87389-701-3. 6 x 9. Softcover. 2007

    Item: H1295
    Member Price: $43.00
    List/Forum-Division Price: $72.00


    Related Products:

    A Lean Guide to Transforming Healthcare: How to Implement Lean Principles in Hospitals, Medical Offices, Clinics, and Other Healthcare Organizations
    Thomas G. Zidel

    Requests for multiple subscriptions should be directed to ASQ Customer Care at 800-248-1946 or 414-272-8575.

    About the Author(s):
    Thomas G. Zidel is currently President of Lean Hospitals, where he provides consulting services for hospitals and other healthcare organizations. Tom is also the primary healthcare consultant for Moffit Associates, a leader in lean implementation in manufacturing. He holds Associate and BS degrees in engineering from the University of Hartford, and an MBA from Western New England College. He is a Juran Certified Six Sigma Black Belt.