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The Quality Improvement Handbook, Second Edition
ASQ Quality Management Division; John E. Bauer, Grace L. Duffy, Russell T. Westcott, editors
The use of quality and continual improvement is no longer considered the sole property of manufacturing or of the traditional engineering and production environment. Most professionals entering the workforce today are required to analyze situations, identify problems, and provide solutions for improved performance. Improving the organization is everyone’s job. Teamwork is critical, requiring the participation of members of all backgrounds, nationalities, educational levels, and career aspirations.This book is for anyone who wants to improve themselves and/or their organization. It is particularly salient for those at the beginning stages of learning about the history, concepts, and tools of quality. In addition, the content of this book is structured exactly to follow the Body of Knowledge (BoK) of ASQ's Certified Quality Improvement Associate (CQIA) certification. While the content coincides with the sequence of the BoK, each chapter stands alone, and the chapters may be read in any order. Where appropriate, supplemental reading suggestions are provided. A sample test is provided on a CD-ROM, along with tables giving cross-references to the suggested reference materials as well as the BoK. Answers to the questions in the sample test are also provided.
242 pages.
ISBN 978-0-87389-690-0.
7 x 10.
Hardcover.
2006
Item: H1289
Member Price: $42.00
List/Forum-Division Price: $69.00
Related Products:
The Quality Improvement Handbook, Second Edition
ASQ Quality Management Division; John E. Bauer, Grace L. Duffy, Russell T. Westcott, editors
Requests for multiple subscriptions should be directed to ASQ Customer Care at 800-248-1946 or 414-272-8575.
About the Author(s):
Russell T. Westcott is president of R.T. Westcott & Associates, where he guides clients in implementing ISO 9001 quality management systems, applying for Baldrige-type awards, strategic planning, project management, and initiating lean practices. Westcott is an ASQ Certified Quality Auditor and Certified Quality Manager. He is the author of Stepping Up to ISO 9004:2000 (2003, Paton Press) and Simplified Project Management for the Quality Professional: Managing Small & Medium-size Projects (2004, ASQ Quality Press), a co-editor of The Certified Quality Manager Handbook, Second Edition (2001) and The Quality Improvement Handbook (2002) (ASQ Quality Press), and has contributed to the ASQ Certified Quality Manager section refresher course, the ASQ Certified Quality Manager self-directed learning program (2001), the Certified Manager of Quality/Organizational Excellence program (2006), and The Certified Quality Engineer Handbook (2002, ASQ Quality Press).
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