Business Performance through Lean Six Sigma: Linking the Knowledge Worker, the Twelve Pillars, and Baldrige
James T. Schutta
Lean Six Sigma is helping to vitalize many small and large organizations by paying attention to the customer’s needs and providing processes with smaller amounts of variation to consistently meet and even exceed those needs. This task is completed when the organization understands its processes better and controls those inputs and the process variations that will affect the customer’s needs the most.The intent of this book is to develop the concepts of the Twelve Pillars, which support the Six Sigma improvement process, tie this to both the Malcolm Baldrige National Quality Award and lean, and then to cover the areas that should be considered during the implementation of the Six Sigma process. The executive management of every organization must read this book to establish the foundation for the Lean Six Sigma concepts to hold and become part of the operating style of the corporation. The tools discussed in this book are just as applicable to making management decisions based on data as they are for the Black Belts and Knowledge Workers of the process. Each chapter has a list of questions at the end intended to prod thoughts concerning concepts covered in the chapter.
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336 pages.
ISBN 978-0-87389-658-0.
7 x 10.
Softcover.
2005
Item: H1247
Member Price: $46.00
List/Forum-Division Price: $77.00
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Business Performance through Lean Six Sigma: Linking the Knowledge Worker, the Twelve Pillars, and Baldrige
James T. Schutta
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About the Author(s):
James T. Schutta is an ASQ Fellow, and the president of S&S Consulting, which specializes in Six Sigma, TQM, SPC, FMEA, reliability, ISO/QS-9000, and Baldrige criteria training and consulting. He has more than 30 years of quality experience in high-tech manufacturing environments and university/industry training programs. Previously, Shutta was director of Quality Assurance of Premark International Food Equipment Group, as well as manager, Quality Assurance for Johnson Controls, Inc. He received both his M.S. in Engineering Management and B.S. in Electrical Engineering from the Milwaukee School of Engineering. Schutta previously co-authored Developing New Services: Incorporating the Voice of the Customer into Strategic Service Development (2003, ASQ Quality Press).
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