Homeland Security Assessment Manual: A Comprehensive Organizational Assessment Based on Baldrige Criteria
Fisher, Donald C.
Many organizations have embraced the concept of improving overall performance by using the Malcolm Baldrige National Quality Award criteria as a benchmark to gauge their strengths and opportunities for improvement, and as a measurement of their overall alignment and integration of key processes. Since the terrorist attacks of September 11, 2001, America has made great strides in improving homeland security. Individual citizens, industry, and government leaders from all spectrums of our society have become involved in ensuring national security. This comprehensive and hands-on manual will help organizations align the Baldrige Award Criteria for Performance Excellence with homeland security issues. These are issues that both public and private organizations must address in order to ensure a safe work environment for their employees and the customers of their products and services.The CD-ROM that comes with the book includes self-assessment scoring documents and questions to ask that provide valuable insights when analyzing your organization. Plan and budget forms are included which allow assessment results to be transformed into a strategic plan with costs identified for each objective, strategy, and action item.
 Review a sample Webinar presentation about this book by the author by clicking here.
Preview a sample chapter from this book along with the full table of contents by clicking here.
You will need Adobe Acrobat to view this pdf file.
238 pages.
ISBN 0873896408.
81⁄2x11.
Softcover.
2004
Item: H1237
Member Price: $30.00
List/Forum-Division Price: $30.00
Related Products:
Homeland Security Assessment Manual: A Comprehensive Organizational Assessment Based on Baldrige Criteria
Fisher, Donald C.
Requests for multiple subscriptions should be directed to ASQ Customer Care at 800-248-1946 or 414-272-8575.
About the Author(s):
Donald C. Fisher is executive director of the Quality Center, in Memphis, Tennessee. He has presented the Malcolm Baldrige Award Criteria to and consulted with numerous types of organizations in the United States and internationally to help them use the award criteria as a model for their own improvement. He is a consummate expert on the Baldrige Award, having served as a Baldrige examiner early in his career, authored several books, and judged quality performance based on its criteria for more than 100 leading organizations worldwide.In preparation for this book, Fisher spent more than five years researching homeland security issues at the Federal Bureau of Investigation in Washington, D.C. Prior to that, he earned his Ph.D. from the University of Mississippi.
|
