Cracking the Case of ISO 9001:2000 for Service
John E. (Jack) West; Cianfrani, Charles A.
In this handy pocket guide you will find questions to ask yourself during the compliance process, as well as tools and resources that will make ISO 9001 seem like less of a mystery. Banks, call centers, automobile towing shops and photo labs are just a few of the service business examples mentioned in this guide. Authors West and Cianfrani share their clues from years of investigation to help you solve your ISO 9001:2000 case in a snap. West and Cianfrani recommend this book for individuals who want practical tips on how to implement and maintain compliance efficiently. Authors West and Cianfrani make special effort to avoid the manufacturing language that has permeated ISO dialog in the past to make Cracking the Case of ISO 9001:2000 for Service a friendly pocket guide. While the requirements of the standard are the same for any industry, this book explains how the nuances of applying the standard are different in the service industries. Benefits:
- Written to help individual practicioners at the operational level who either have to comply with ISO requirements or who are developing processes that need to be implemented and followed in a service organization.
- Included implementation tips and frequently asked questions are all aimed at service oriented businesses.
- If your organization buys a guide for each member of the team, the implementation, maintenance, and expansion of your quality management system will be greatly enhanced.
- Call for quantity discount pricing!
Preview a sample chapter from this book along with the full table of contents by clicking here.
You will need Adobe Acrobat to view this pdf file.
224 pages.
ISBN 978-0-87389-554-5.
3½ x 5½.
Spiralbound.
2003
Item: H1157
Member Price: $14.00
List/Forum-Division Price: $24.00
Related Products:
Cracking the Case of ISO 9001:2000 for Service
John E. (Jack) West; Cianfrani, Charles A.
Requests for multiple subscriptions should be directed to ASQ Customer Care at 800-248-1946 or 414-272-8575.
|
