After the Quality Audit: Closing the Loop on the Audit Process, Second Edition
J. P. Russell and Terry Regel
Ensure your organization's audit program results in improved performance with this new edition!Written for those who are charged with fixing what the auditor finds wrong in an organization, this second edition goes beyond the quality audit process to thoroughly examine how to initiate appropriate corrective or preventive actions. The book's focus is on defining problems, making sure the problems are understood, ensuring that the solutions work, and effectively managing the audit program. Thoroughly updated to reflect the changes in the ISO 9000 standards, including new chapters on customer service and auditing follow-up protocol, the new edition features a chapter on the Reason-Pain Matrix (which links audit results with organizational benefits), the survey results of hundreds of professionals, and expanded case studies. The second edition of After the Quality Audit is a powerful tool for improving your auditing techniques and offers solid advice on how to get the most out of the audit process for your company. Check out our comprehensive educational courses on auditing! Benefits:
- Learn the top seven reasons for ineffective corrective action.
- Determine the cost of a customer complaint to your organization.
- Discover how to assess your organization's audit program effectiveness and how to handle chronic unresponsiveness to corrective action requests.
- Learn new strategies for the continual improvement of your company's audit function and how to overcome redundant audits.
- Great resource for the Certified Quality Auditor exam
COMMENTS FROM OTHER CUSTOMERSAverage Customer Rating: (5 of 5 based on 2 reviews) "This book is an excellent tool for teaching auditors how to conduct and implement a value-added auditing process within their organizations. It proved to be very valuable material for training new auditors and retraining active auditors."
- Maryann Toutant - Chesterfield, MI
Contents:
- The Corrective Action Process
- Reporting Problems
- Deciding What to Do About It
- Taking Action
- Did it Work?
- Effective Audit Program Management
- Closing the Loop on Ineffective Corrective Actions
- Epilogue - Back to the Future
256 pages.
ISBN 0873894863.
6 x 9.
Hardcover.
2000
Item: H1070
Member Price: $33.00
List/Forum-Division Price: $55.00
Related Products:
After the Quality Audit: Closing the Loop on the Audit Process, Second Edition
J. P. Russell and Terry Regel
Requests for multiple subscriptions should be directed to ASQ Customer Care at 800-248-1946 or 414-272-8575.
About the Author(s):
J.P. Russell is a trainer and instructional designer for QualityWBT Center for Education, which provides e-learning classes for standards, auditing, FMEA, customer satisfaction and other professional development subjects. He is a voting member of the U.S. technical advisory group for International Organization for Standardization (ISO) technical committee 176. JP is the author of numerous books, including the best-selling pocket guides The Process Auditing Techniques Guide, The ISO Lesson Guide 2000 and The Internal Auditing Pocket Guide. Russell is also an ASQ Fellow, former RABQSA lead auditor, and an ASQ Certified Quality Auditor. He holds a bachelor’s degree in Chemical Engineering and a Masters of Business Administration from the ITT Stuart School of Management.
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