From Baldrige to the Bottom Line: A Road Map for Organizational Change and Improvement
David W. Hutton
It's one of the best-kept 'secrets' of the corporate world: for years, leading companies have been quietly using the Baldrige framework-not just to apply for this prestigious award-but to improve their bottom line results. Companies such as IBM, FedEx, and Xerox have been using Baldrige to conduct organizational assessment as a way of driving their improvement efforts. And pioneering organizations in other sectors-such as education, health care and government-are also using assessment to improve their 'bottom line': improved efficiency and better service to students, patients and citizens. Best selling author David Hutton has drawn from his extensive assessment experience to create this in-depth handbook. Hutton not only shows how the assessment process works from A to Z, but also explains how to adapt the process to fit the needs of any organization. Written in a clear and logical style that avoids the use of jargon, From Baldrige to the Bottom Line will help any organization begin their improvement journey, stay on track, and get results.
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"David Hutton has produced another management winner! From Baldrige to the Bottom Line is a 'must have' handbook for anyone interested in learning about or doing quality management system assessments." - Charles Aubrey
Vice President, Quality Operations
American Express
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Click here to visit the author's website. Contents:
- The Assessment Process as a Strategy
- Assessment Process Design
- Setting the Stage
- Engaging the Leaders
- Preparing the Assessment Team
- Data Gathering
- Developing the Assessment Report
- Presenting the Assessment Report
- Developing Improvement Plans
- Implementation and Follow Through
- Closing the Loop
- Case Studies: Xerox Corp., TELUS Mobility, Medrad Inc., Cargill, Pinellas County School District
Preview a sample chapter from this book along with the full table of contents by clicking here.
You will need Adobe Acrobat to view this pdf file.
319 pages.
ISBN 978-0-87389-473-9.
6 x 9.
Hardcover.
2000
Item: H1066
Member Price: $30.00
List/Forum-Division Price: $50.00
Related Products:
From Baldrige to the Bottom Line: A Road Map for Organizational Change and Improvement
David W. Hutton
Requests for multiple subscriptions should be directed to ASQ Customer Care at 800-248-1946 or 414-272-8575.
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