This third edition of Principles of Quality Costs now includes information on the quality cost systems involved with the education, service, banking, and software development industries. You'll also find new material on ISO 9000 and QS-9000, cost systems in small businesses, and activity base costing. Additional information on team-based problem-solving, customer satisfaction, and the costs involved with the defense industry is also offered.

Examples including a new case on software quality costs, the Taguchi Quality Loss Function (QLF), supplier quality costs, and educating and presenting cost ideas to management make this an outstanding guide to the principles of quality costs. New examples focusing on both the profit and non-profit sector and over 50 illustrations make this book ideal for anyone working on a quality cost system, regardless of the industry involved.

Benefits:

• A great resource for the Certified Quality Engineer, Certified Quality Manager, and the Certified Quality Technician's exams!

Contents:

• Quality Cost Concepts
• The Economics of Quality
• Goal of a Quality Cost System
• Management of Quality Costs
• ISO 9000 and Quality Costs
• Quality Cost Categories
• How to Get Started
• The Management Presentation
• Quality Cost Education
• Supplier Quality Costs
• Quality Costs and the Profit Center
• Quality Cost Analysis Example
• Gaining Justification from Customer Satisfaction
• Basic Financial Concepts

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219 pages. ISBN 978-0-87389-443-2. 6 x 9. Hardcover. 1999

Item: H1013
Member Price: $50.00
List/Forum-Division Price: $83.00

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