This second edition has been updated to be consistent with the 1994 ANSI/ISO/ASQC Q9000 revisions and other easy-to-read developments in quality practice since its original release. Also new to this edition is information on customer service and product performance, technician training, and packaged material distributor requirements.

Process improvement techniques, auditing customs, and record retention help make this an outstanding resource for anyone working with, or interested in, this technically challenging environment.

Benefits:

• Safety sections expanded to include Health and Environment.Detailed discussions on design of experiments and process improvement.Reliable quality practices reflecting the 1994 ANSI/ISO/ASQC Q9000 revisions.

Contents:

• Organization and Responsibilities
• Basis for Specifications
• Sampling Technology
• Analysis and Testing
• Process Control
• New Products and Processes
• Distributor Relations
• Audit Practice
• Customer and Supplier Relations

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68 pages. ISBN 0873894391. 6 X 9. Softcover. 1999

Item: H1012
Member Price: $5.00
List/Forum-Division Price: $5.00

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• ISO 9001 Guidelines for the Chemical and Process Industries, Third Edition
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• ISO 9001:2000 comentada
• Whatever It Takes

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