Insights to Performance Excellence 2008: An Inside Look at the 2008 Baldrige Award Criteria (e-Book)
Blazey, Mark L.
Note: You cannot print or share electronic books. The file contains a digital watermark to protect the copyright. E-Book purchases are non-refundable.
This book helps performance-excellent examiners and organization-improvement practitioners to understand the 2008 Baldrige Performance Excellence Criteria, and the linkages and relationships among its many Items. Blazey simplifies the Criteria into easily understandable and actionable items through the use of plain-English explanations, flowcharts, and relationship matrixes. As always, also included are examples of effective practices that recent Award-winning organizations have developed.Changes to this 2008 edition include:
New information from the Baldrige 2008 Criteria for Performance Excellence to help leaders focus on priority opportunities for improvement and better understand the role they must play in refining their management systems and processes.
Templates and related analyses up to date with the changes in the Criteria.
New 2008 version of Insights to Performance Excellence Health Care Supplement is included.
New 2008 version of Insights to Performance Excellence Education Supplement is included.Reading Insights to Performance Excellence 2008 will strengthen your understanding of the Criteria and provide insight on analyzing your organization, improving performance, and applying for the award.
1528 pages.
ISBN 978-0-87389-728-0.
Adobe Acrobat PDF file.
2008
Item: E1321
Member Price: $50.00
List/Forum-Division Price: $84.00
Related Products:
Insights to Performance Excellence 2008: An Inside Look at the 2008 Baldrige Award Criteria
Blazey, Mark L.
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About the Author(s):
Mark L. Blazey is president of Quantum Performance Group, a management consulting and training firm specializing in organization assessment and high-performance systems development. Dr. Blazey has an extensive background in quality systems. For five years he served as a senior examiner for the Malcolm Baldrige National Quality Award. He is currently the lead judge for the U.S. Army Communities of Excellence Award and has served as the lead judge for Baldrige-based awards for New York State, Vermont, Delaware, and Aruba, and judge for the Wisconsin Forward Award and the U.S. Department of Labor Workforce Excellence Award. Dr. Blazey has participated on and led numerous site visit teams for national, state, and company-private quality awards and audits over the past 15 years. Dr. Blazey has trained thousands of quality award examiners and judges for state and national quality programs, as well as managers and examiners for schools, health care organizations, major businesses, and government agencies. He has set up numerous Baldrige-based programs to enhance and assess performance excellence for all sectors and types of organizations, many of which have subsequently received state and Baldrige recognition. Dr. Blazey has written many books and articles on quality, including the ASQ Quality Press bestseller Insights to Performance Excellence, and co-authored Insights to Performance Excellence in Education, Insights to Performance Excellence in Health Care, and Baldrige in Brief: A Guide to the Baldrige Performance Excellence Criteria. He is a senior member and Certified Quality Auditor (CQA) of the American Society for Quality.
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