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Quality Press Insider
Find out more about the books you want to add to your portfolio! Click on the link below each book to visit our bookstore and see complete information as well as electronic sample chapters and other materials on each of our titles.
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Making Government Great Again: Mapping the Road to Success with ISO 9001:2008
John D. Baranzelli, P.E.
This book is a case study of the first state transportation agency in the country to achieve ISO 9001:2000 certification for its major business processes: the Illinois Department of Transportation (IDOT). And IDOT sustained that achievement by successfully transitioning to ISO 9001:2008 in July 2009. Its registration encompasses all processes involved in the planning, design and construction of road and bridge improvements, maintenance of existing roads and bridges, and administrative oversight in the central administrative office and District Six in Springfield, Illinois. John Baranzelli, ISO quality assurance officer for IDOT, tells how the department did it.
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Process Management in Education: How to Design, Measure, Deploy, and Improve Organizational Processes
Robert W. Ewy and Henry A. Gmitro
Managing processes is not just one of the keys to educational improvement, but the key.
Applying the concepts, guidelines, and practices related to process management as described in this book would create the kind of school district the Department of Education policy goals are rightfully determined to achieve. Ultimately, success or failure in school districts is about managing processes, it has always been about managing processes, and it always will be about managing processes. The purpose of this book is to help you understand that reality and give you the tools to act on that understanding.
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