Library

Action Items

An action item is a documented activity, event, or task. Action items are discrete entities that can be dealt with by a single person...

• Filetype: xls
• Keywords:Tools and Templates

FMEA System

A system FMEA identifies potential failure modes, effects, and causes that may prevent a system from meeting all of its system objectives...

• Filetype: xls
• Keywords:Tools and Templates

FMEA Design

A Design FMEA identifies potential failure modes, effects, and causes that may prevent a new design from meeting all of its design objectives...

• Filetype: xls
• Keywords:Tools and Templates

FMEA Process

A Process FMEA identifies potential failure modes, effects, and causes that may prevent the manufacturing processes from producing a new design that meets all of its design objectives...

• Filetype: xls
• Keywords:Tools and Templates

Why Can't We Produce Quality Products?

by Krishnamoorthi, K. S.

"The average Japanese worker has a more in-depth knowledge of statistics than an average US engineer" was the answer from an US business executive returning from a visit to Japan...

• Filetype: htm
• Publish date: 2008-12
• Keywords:Video

Effective Strategy Planning for Organizational Excellence

by Novack, Steve

To attain organizational excellence you need a detailed plan and an affective methodology. This session will guide you through the process of developing and deploying an affective strategic plan...

• Filetype: htm
• Publish date: 2008-12
• Keywords:Video

Using Lean Six Sigma and Integrated Management Systems for Environmental Management

by Babb, Steve

One of the exciting new frontiers for Lean Six Sigma and integrated management systems is achieving excellence in environmental management...

• Filetype: htm
• Publish date: 2008-12
• Keywords:Video

Listening to the Voice of the Customer

by Wescott, Russell T

Using LCALI, your organization will effectively listen, capture, analyze, learn, and improve the use of the Voice Of the Customer (VOC). Participants will learn a process for integrating and applying LCALI within their organizations...

• Filetype: htm
• Publish date: 2008-12
• Keywords:Video

Mission Excellence

Collaboative Risk Reduction Across the Value Stream

by Reed, Linda

Northrop Grumman Space Technology is exploring and implementing the next level of quality discipline -- an evolutionary step called Mission Excellence...

• Filetype: htm
• Publish date: 2008-12
• Keywords:Video

An Approach to Measuring Customer Satisfaction

by Arbanas, Karl

Cost of acquiring a new customer is 5 to 7 times greater than retaining current ones. NOT taking action allows your customer base to decay while permitting your competition to gain market share...

• Filetype: htm
• Publish date: 2008-12
• Keywords:Video