Library
Why Can't We Produce Quality Products?
"The average Japanese worker has a more in-depth knowledge of statistics than an average US engineer" was the answer from an US business executive returning from a visit to Japan...
- Filetype: htm
- Publish date: 2008-12
- Keywords:Video
Effective Strategy Planning for Organizational Excellence
To attain organizational excellence you need a detailed plan and an affective methodology. This session will guide you through the process of developing and deploying an affective strategic plan...
- Filetype: htm
- Publish date: 2008-12
- Keywords:Video
Using Lean Six Sigma and Integrated Management Systems for Environmental Management
One of the exciting new frontiers for Lean Six Sigma and integrated management systems is achieving excellence in environmental management...
- Filetype: htm
- Publish date: 2008-12
- Keywords:Video
Listening to the Voice of the Customer
Using LCALI, your organization will effectively listen, capture, analyze, learn, and improve the use of the Voice Of the Customer (VOC). Participants will learn a process for integrating and applying LCALI within their organizations...
- Filetype: htm
- Publish date: 2008-12
- Keywords:Video
Mission Excellence
Collaboative Risk Reduction Across the Value Stream
Northrop Grumman Space Technology is exploring and implementing the next level of quality discipline -- an evolutionary step called Mission Excellence...
- Filetype: htm
- Publish date: 2008-12
- Keywords:Video
An Approach to Measuring Customer Satisfaction
Cost of acquiring a new customer is 5 to 7 times greater than retaining current ones. NOT taking action allows your customer base to decay while permitting your competition to gain market share...
- Filetype: htm
- Publish date: 2008-12
- Keywords:Video
A Survival Guide for Middle Management Change Agents
Many in middle management positions find themselves struggling with how to achieve their goals and objectives in the face of seemingly overwhelming obstacles...
- Filetype: htm
- Publish date: 2008-12
- Keywords:Video
Leadership & Ethics
Retired Marine Corps Lieutenant General and visiting professor at the Lyndon B Johnson School for Public Affairs at the University of Texas at Austin...
- Filetype: htm
- Publish date: 2008-12
- Keywords:Video
Making the Economic Case for Quality
There are many resources available for the concept of ECQ, but few references for applying the approaches to real life. This session provides tools, examples and activities for participants...
- Filetype: htm
- Publish date: 2008-12
- Keywords:Video
Method vs. Leadership Which Matter Most?
Both effective methods and strong leadership are required to create a strong problem solving culture and together they create a synergy that neither can achieve by itself...
- Filetype: htm
- Publish date: 2008-12
- Keywords:Video
