If you have a question about any of the products and services listed below, send your inquiry using the Ask Dr. Q

Products:
- Certified Quality Manager Handbook (2nd edition)
- Certified Manager of Quality/Organizational Excellence Refresher Course
- Quality Improvement Handbook
- Principles of Quality Costs (3rd edition)
- The Quality Management Forum

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Workshops:
- Cost of Quality Workshop (half day, one day, and two day versions)
- Certified Manager of Quality/Organizational Excellence Refresher Course (three day workshop)

Services:
- Update to the Certified Quality Manager Course materials
- Annual Quality Management Conference
- Review and submit Fellow nominations
- Develop qualified instructors for the Quality Manager Refresher Course
- Update and grade Certified Quality Manager Exam
- Provide input to update the Certified Quality Manager Body of Knowledge
- Host Exams at QMD Annual Conference
- Submit QMD members for awards and recognition
- Coordinate activities of volunteers
- Display the QMD booth at conferences and other events
- Solicit information for posting on our web site
- Peer-review articles for future publication
- Maintain a speakers list

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We also provide basic information on the following topics:
- Leadership - Developing leaders
- Teams - Project management, kaizen blitz, natural teams, self-directed work groups, and virtual teams

Strategic planning:
- Processes (traditional, Hoshin planning, scenario planning, future search)
- Strategic management

Customer focus:
- Voice of the customer (VOC)
- Quality Function Deployment (QFD)
- Measuring and using satisfaction data
- Customer service management
- Relationship management

Improvement tools:
- seven basic QC tools, seven management tools, 6 sigma, lean, theory of constraints, and benchmarking
- Metrics - Cost of quality, and balanced scorecard
- Baldrige - Use of criteria for driving organizational improvement

Supplier/supply chain management

Management:
- Knowledge management
- Quality managemenht systems (ISO series)
- Topics on Deming's System of Profound Knowledge - Psychology, systems thinking, variation, and learning theory
- Project management
- Process management

Training and development:
- Integrating e-learning and other training delivery methods
- Organizational development
- Speaking the language of senior management

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