The Quality Management Forum: Fall 2003 – Fall 2003

Abstract: In this issue: Enterprise Excellence, Six Sigma and Lean Production, Fellow Quality Management Division (QMD) Members, Reasons for the Failure of Quality and Customer Satisfaction Initiatives, 16th Annual Quality Management Conference "New Frontiers of Quality" March 2004, Dallas, Texas, Creativity Plus Knowledge Equals Innovation, Gaining Maximum Value from Quality Award Site Visits & Feedback Reports