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Browse more than 1,000 items that get to the heart of quality. Hot topics include the Baldrige Award, Lean, Six Sigma, ISO 9000:2000, and more than 40 other categories.

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Combination Products

Quality management — Customer satisfaction — Guidelines for dispute resolution external to organizations (e-Standard) - ISO 10003:2007(E)
The Certified Quality Inspector Handbook - H. Fred Walker, Ahmad K. Elshennawy, Bhisham C. Gupta, Mary McShane Vaughn
Quality management — Customer satisfaction — Guidelines for codes of conduct for organizations (e-Standard) - ISO 10001:2007(E)
The Certified Quality Inspector Handbook (e-Book) - H. Fred Walker, Ahmad K. Elshennawy, Bhisham C. Gupta, Mary McShane Vaughn

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Best Sellers

Quality Management Systems Requirements - ANSI/ISO/ASQ Q9001-2000
The Pocket Guide to the Baldrige Award Criteria - 14th Edition - Brown, Mark Graham
The Quality Toolbox, Second Edition - Tague, Nancy R.
The Certified Manager of Quality/Organizational Excellence Handbook - Westcott, Russell T.
Root Cause Analysis - Bjørn Andersen; Fagerhaug, Tom

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On Sale

Developing A Successful Physician-hospital Organization - Peter, Ed. Straley
Baldrige Award Winning Quality - 15th Edition - Mark Graham Brown
On Common Ground - Richard DuFour, Robert Eaker, and Rebecca DuFour
ISO 9001:2000 comentada - John E. (Jack) West and Charles A. Cianfrani; Tsiakals, Joseph J.
The Healthcare Quality Book - Scott B. Ransom, Maulik Joshi, and David Nash

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