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QICID: 30647
Title: The Role of Front-Line Ideas in Lean Performance Improvement
Copyright: ASQ
Author: Robinson, Alan; Schroeder, Dean
Organization: University of Massachusetts; Valparaiso University
Subject: Lean manufacturing; Employee suggestions; Employee involvement (EI); Organizational learning; Process improvement; Operational methods; High performance organizations;
Series: Quality Management Journal, Vol. 16, No. 4, October 2009, pp. 27-40
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Abstract: [This abstract is based on the authors' abstract.]
The majority of companies implementing lean production techniques to improve performance fail to take advantage of the full potential of going lean. A critical component that is often missing in unsuccessful initiatives is the ability to get improvement ideas from front-line employees. High-performing idea systems that implement a significant number of employee suggestions were found by this study to be a major factor in successful lean initiatives. Insight is provided into why such systems are rarely encountered in industry.
Number of pages: 14
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