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Articles
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QICID: 30635
Title: Ask, and Ye Shall Receive
Copyright: ASQ
Author: Scriabina, Natalia; Smith Fullerton, Romayne; Brinkley, Joel; Kierans, Kim
Organization:
Subject: Audits, Communication, Interviews, Interpersonal skills, Training and presentation techniques;
Series: Quality Progress, Vol. 42, No. 10, October 2009, pp. 18-24
This ARTICLE is available FREE
to all readers.
Abstract: When it comes to getting the answers they need, even auditors with extensive technical backgrounds can profit from skills used daily by journalists. Journalists are adept at managing conversations and getting people to open up and provide vital information. Five underlying principles and techniques journalist use to conduct productive interviews can help the auditor navigate the sometimes perilous waters of audit and assessment interviews.
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