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Articles
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QICID: 30563
Title: Perfect Match
Copyright: ASQ
Author: Franchetti, Matthew; Bedal, Kyle
Organization: University of Toledo
Subject: Case study; Healthcare industry; Process improvement; Six Sigma; DMAIC;
Series: Six Sigma Forum Magazine, Vol. 8, No. 4, August 2009, pp. 10-17
This ARTICLE is available FREE
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Abstract: In 2008, the University of Toledo Medical Center and the university’s industrial engineering department embarked on a joint effort to improve the preoperational process for patients undergoing kidney transplants. The project’s primary objective was to reduce the number of days required to determine a patient’s suitability for transplant, thereby saving lives. Using a Six Sigma define, measure, analyze, improve, and control (DMAIC) approach, a team of medical personnel and engineers looked for ways to optimize cycle times, improve efficiency, eliminate errors, reduce costs, and streamline administrative processes. As a result of improvements, process cycle time failures were reduced by nearly 70 percent, reflecting an annual savings of $22,000.
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